FCC Consumer Complaints – 29 November 2023
Introduction
On 29 November 2023, 965 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 939 complaints the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 451 complaints.
Key statistics
- Total complaints
- 965
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (451)
- Most reported state/territory
- California (121)
Where the complaints came from
The 965 complaints recorded on 29 November 2023 originated from 639 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, a significant concentration was observed in Minnesota, where Minneapolis accounted for 31 of the 40 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 121 | 12.5% |
| Texas | 67 | 6.9% |
| New York | 65 | 6.7% |
| Florida | 56 | 5.8% |
| Illinois | 48 | 5.0% |
| Georgia | 44 | 4.6% |
| Minnesota | 40 | 4.1% |
| Pennsylvania | 36 | 3.7% |
| Alabama | 31 | 3.2% |
| Ohio | 30 | 3.1% |
| Other states and territories | 427 | 44.2% |
Location highlight
Complaints in Minnesota were heavily concentrated in Minneapolis, which accounted for the majority of reports within the state.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 694 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 694 | 71.9% |
| Internet | 166 | 17.2% |
| TV | 71 | 7.4% |
| Radio | 25 | 2.6% |
| Accessibility | 6 | 0.6% |
| Emergency | 3 | 0.3% |
Phone complaints
694 complaints were recorded in this category, representing 71.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 451 | 65.0% |
| Billing | 84 | 12.1% |
| Availability (including rural call completion) | 49 | 7.1% |
| Equipment | 45 | 6.5% |
| Number Portability (keeping your number if you change providers) | 32 | 4.6% |
| Privacy | 9 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.2% |
| Interference (including signal jammers) | 8 | 1.2% |
| Junk Faxes | 7 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
166 complaints were recorded in this category, representing 17.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 65 | 39.2% |
| Availability | 51 | 30.7% |
| Privacy | 16 | 9.6% |
| Equipment | 15 | 9.0% |
| Interference | 11 | 6.6% |
| Speed | 8 | 4.8% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
71 complaints were recorded in this category, representing 7.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 36 | 50.7% |
| Billing | 20 | 28.2% |
| Equipment | 5 | 7.0% |
| Loud Commercials | 4 | 5.6% |
| Indecency | 2 | 2.8% |
| Interference | 2 | 2.8% |
| Privacy | 1 | 1.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
There were 451 complaints relating to unwanted calls on this date, representing 46.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (540) 315-8592 | 7 | 1.6% |
| (602) 560-5731 | 3 | 0.7% |
| (833) 604-3142 | 3 | 0.7% |
| (833) 647-1627 | 3 | 0.7% |
| (520) 470-6979 | 2 | 0.4% |
| (706) 907-7161 | 2 | 0.4% |
| (833) 647-1626 | 2 | 0.4% |
| (855) 649-4547 | 2 | 0.4% |
| (202) 717-9080 | 1 | 0.2% |
| (202) 949-2501 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 435-4428 | 11 | 2.4% |
| (540) 315-8592 | 6 | 1.3% |
| (888) 721-6387 | 5 | 1.1% |
| (855) 673-4516 | 3 | 0.7% |
| (602) 560-5731 | 2 | 0.4% |
| (623) 202-1118 | 2 | 0.4% |
| (706) 907-7161 | 2 | 0.4% |
| (833) 647-1626 | 2 | 0.4% |
| (833) 647-1668 | 2 | 0.4% |
| (202) 225-5031 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 435-4428 was reported slightly more often than other business contact numbers.
- (540) 315-8592 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.