FCC Consumer Complaints – 30 November 2023
Introduction
A total of 923 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 30 November 2023, this was lower than the 965 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 423 complaints.
Key statistics
- Total complaints
- 923
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (423)
- Most reported state/territory
- California (97)
Where the complaints came from
Reports recorded on 30 November 2023 show 923 complaints originating from 594 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 20 of the 30 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 97 | 10.5% |
| Texas | 69 | 7.5% |
| Illinois | 67 | 7.3% |
| Florida | 65 | 7.0% |
| New York | 51 | 5.5% |
| Washington | 51 | 5.5% |
| Georgia | 35 | 3.8% |
| Alabama | 30 | 3.3% |
| North Carolina | 29 | 3.1% |
| Michigan | 28 | 3.0% |
| Other states and territories | 401 | 43.4% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 642 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 642 | 69.6% |
| Internet | 182 | 19.7% |
| TV | 72 | 7.8% |
| Radio | 19 | 2.1% |
| Accessibility | 8 | 0.9% |
Phone complaints
642 complaints were recorded in this category, representing 69.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 423 | 65.9% |
| Billing | 81 | 12.6% |
| Availability (including rural call completion) | 51 | 7.9% |
| Equipment | 32 | 5.0% |
| Number Portability (keeping your number if you change providers) | 27 | 4.2% |
| Junk Faxes | 10 | 1.6% |
| Privacy | 7 | 1.1% |
| Interference (including signal jammers) | 5 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
182 complaints were recorded in this category, representing 19.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 76 | 41.8% |
| Availability | 60 | 33.0% |
| Interference | 18 | 9.9% |
| Equipment | 12 | 6.6% |
| Speed | 9 | 4.9% |
| Privacy | 7 | 3.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
72 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 47.2% |
| Billing | 22 | 30.6% |
| Equipment | 6 | 8.3% |
| Indecency | 4 | 5.6% |
| Loud Commercials | 4 | 5.6% |
| Interference | 2 | 2.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 423 complaints relating to unwanted calls were recorded on this date, representing 45.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 435-4428 | 9 | 2.1% |
| (435) 271-7797 | 3 | 0.7% |
| (540) 315-8592 | 3 | 0.7% |
| (770) 744-0448 | 3 | 0.7% |
| (855) 673-4516 | 3 | 0.7% |
| (260) 408-1670 | 2 | 0.5% |
| (404) 594-5052 | 2 | 0.5% |
| (855) 649-5209 | 2 | 0.5% |
| (201) 432-3019 | 1 | 0.2% |
| (206) 687-9802 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 435-4428 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.