FCC Consumer Complaints – 1 December 2023
Introduction
On Friday, 1 December 2023, 833 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 923 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 339 complaints.
Key statistics
- Total complaints
- 833
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (339)
- Most reported state/territory
- California (103)
Where the complaints came from
The 833 complaints recorded on 1 December 2023 were submitted from 569 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 103 | 12.4% |
| Texas | 68 | 8.2% |
| Florida | 61 | 7.3% |
| Illinois | 60 | 7.2% |
| New York | 59 | 7.1% |
| Pennsylvania | 33 | 4.0% |
| Michigan | 31 | 3.7% |
| Washington | 31 | 3.7% |
| Alabama | 28 | 3.4% |
| Virginia | 28 | 3.4% |
| Other states and territories | 331 | 39.7% |
Location highlight
Complaints in California were reported across 59 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 553 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 553 | 66.4% |
| Internet | 189 | 22.7% |
| TV | 68 | 8.2% |
| Radio | 15 | 1.8% |
| Accessibility | 6 | 0.7% |
| Emergency | 2 | 0.2% |
Phone complaints
553 complaints were recorded in this category, representing 66.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 339 | 61.3% |
| Billing | 68 | 12.3% |
| Availability (including rural call completion) | 66 | 11.9% |
| Equipment | 34 | 6.1% |
| Number Portability (keeping your number if you change providers) | 13 | 2.4% |
| Privacy | 13 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 11 | 2.0% |
| Interference (including signal jammers) | 4 | 0.7% |
| Junk Faxes | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
189 complaints were recorded in this category, representing 22.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 79 | 41.8% |
| Availability | 57 | 30.2% |
| Equipment | 18 | 9.5% |
| Speed | 14 | 7.4% |
| Privacy | 13 | 6.9% |
| Interference | 8 | 4.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
68 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 40 | 58.8% |
| Billing | 15 | 22.1% |
| Interference | 4 | 5.9% |
| Equipment | 3 | 4.4% |
| Loud Commercials | 3 | 4.4% |
| Indecency | 2 | 2.9% |
| Privacy | 1 | 1.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 339 complaints relating to unwanted calls on this date, representing 40.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 435-4428 | 8 | 2.4% |
| (855) 673-4516 | 5 | 1.5% |
| (888) 721-6387 | 5 | 1.5% |
| (855) 649-5269 | 2 | 0.6% |
| (202) 445-8271 | 1 | 0.3% |
| (203) 693-3839 | 1 | 0.3% |
| (206) 485-3781 | 1 | 0.3% |
| (206) 750-9307 | 1 | 0.3% |
| (208) 744-5979 | 1 | 0.3% |
| (210) 400-9410 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (833) 435-4428 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.