FCC Consumer Complaints – 2 December 2023
Introduction
The Federal Communications Commission recorded 476 consumer complaints on 2 December 2023 relating to telecommunications services, complaint volume fell from 833 complaints the day before. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 476
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (165)
- Most reported state/territory
- California (53)
Where the complaints came from
Reports recorded on 2 December 2023 show 476 complaints originating from 353 cities across 46 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 53 | 11.1% |
| Texas | 37 | 7.8% |
| Illinois | 31 | 6.5% |
| Georgia | 28 | 5.9% |
| Alabama | 27 | 5.7% |
| New York | 27 | 5.7% |
| Florida | 24 | 5.0% |
| Virginia | 18 | 3.8% |
| Arizona | 17 | 3.6% |
| Pennsylvania | 17 | 3.6% |
| Other states and territories | 197 | 41.4% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 298 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 298 | 62.6% |
| Internet | 110 | 23.1% |
| TV | 56 | 11.8% |
| Radio | 7 | 1.5% |
| Accessibility | 2 | 0.4% |
| Emergency | 2 | 0.4% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
298 complaints were recorded in this category, representing 62.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 165 | 55.4% |
| Billing | 49 | 16.4% |
| Availability (including rural call completion) | 24 | 8.1% |
| Equipment | 22 | 7.4% |
| Number Portability (keeping your number if you change providers) | 17 | 5.7% |
| Privacy | 13 | 4.4% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.0% |
| Interference (including signal jammers) | 3 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
110 complaints were recorded in this category, representing 23.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 33.6% |
| Availability | 33 | 30.0% |
| Privacy | 14 | 12.7% |
| Speed | 10 | 9.1% |
| Interference | 9 | 8.2% |
| Equipment | 7 | 6.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
56 complaints were recorded in this category, representing 11.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 41 | 73.2% |
| Billing | 7 | 12.5% |
| Loud Commercials | 3 | 5.4% |
| Indecency | 2 | 3.6% |
| Equipment | 1 | 1.8% |
| Interference | 1 | 1.8% |
| Privacy | 1 | 1.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.