FCC Consumer Complaints – 3 December 2023
Introduction
A total of 389 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 3 December 2023, complaint volume fell from 476 complaints the day before. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 389
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (106)
- Most reported state/territory
- California (39)
Where the complaints came from
Reports recorded on 3 December 2023 show 389 complaints originating from 283 cities across 45 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 39 | 10.0% |
| Texas | 33 | 8.5% |
| Alabama | 23 | 5.9% |
| Georgia | 22 | 5.7% |
| Florida | 20 | 5.1% |
| Illinois | 20 | 5.1% |
| New York | 17 | 4.4% |
| Virginia | 16 | 4.1% |
| North Carolina | 14 | 3.6% |
| Indiana | 12 | 3.1% |
| Other states and territories | 173 | 44.5% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 223 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 223 | 57.3% |
| Internet | 106 | 27.2% |
| TV | 51 | 13.1% |
| Radio | 6 | 1.5% |
| Emergency | 2 | 0.5% |
| Accessibility | 1 | 0.3% |
Phone complaints
223 complaints were recorded in this category, representing 57.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 106 | 47.5% |
| Billing | 34 | 15.2% |
| Availability (including rural call completion) | 24 | 10.8% |
| Equipment | 22 | 9.9% |
| Number Portability (keeping your number if you change providers) | 17 | 7.6% |
| Privacy | 8 | 3.6% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.8% |
| Interference (including signal jammers) | 4 | 1.8% |
| Junk Faxes | 2 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.9% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
106 complaints were recorded in this category, representing 27.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 38.7% |
| Availability | 30 | 28.3% |
| Interference | 10 | 9.4% |
| Speed | 10 | 9.4% |
| Privacy | 9 | 8.5% |
| Equipment | 6 | 5.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
51 complaints were recorded in this category, representing 13.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 30 | 58.8% |
| Billing | 10 | 19.6% |
| Indecency | 4 | 7.8% |
| Loud Commercials | 3 | 5.9% |
| Equipment | 2 | 3.9% |
| Interference | 1 | 2.0% |
| Privacy | 1 | 2.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.