FCC Consumer Complaints – 4 December 2023
Introduction
On Monday, 4 December 2023, 791 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 389 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 791
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (295)
- Most reported state/territory
- California (90)
Where the complaints came from
Reports recorded on 4 December 2023 show 791 complaints originating from 533 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 90 | 11.4% |
| Texas | 60 | 7.6% |
| Florida | 56 | 7.1% |
| New York | 44 | 5.6% |
| Illinois | 39 | 4.9% |
| Georgia | 34 | 4.3% |
| Virginia | 32 | 4.0% |
| Pennsylvania | 30 | 3.8% |
| Alabama | 27 | 3.4% |
| Ohio | 27 | 3.4% |
| Other states and territories | 351 | 44.4% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 505 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 505 | 63.8% |
| Internet | 183 | 23.1% |
| TV | 78 | 9.9% |
| Radio | 16 | 2.0% |
| Accessibility | 6 | 0.8% |
| Request for Dispute Assistance | 2 | 0.3% |
| Emergency | 1 | 0.1% |
Phone complaints
505 complaints were recorded in this category, representing 63.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 295 | 58.4% |
| Billing | 78 | 15.4% |
| Availability (including rural call completion) | 41 | 8.1% |
| Equipment | 33 | 6.5% |
| Number Portability (keeping your number if you change providers) | 29 | 5.7% |
| Interference (including signal jammers) | 10 | 2.0% |
| Privacy | 8 | 1.6% |
| Junk Faxes | 6 | 1.2% |
| Slamming (change of your carrier without permission) | 3 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
183 complaints were recorded in this category, representing 23.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 66 | 36.1% |
| Availability | 65 | 35.5% |
| Interference | 19 | 10.4% |
| Privacy | 14 | 7.7% |
| Speed | 10 | 5.5% |
| Equipment | 9 | 4.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
78 complaints were recorded in this category, representing 9.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 41 | 52.6% |
| Billing | 22 | 28.2% |
| Loud Commercials | 7 | 9.0% |
| Equipment | 3 | 3.8% |
| Interference | 3 | 3.8% |
| Indecency | 1 | 1.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
295 complaints relating to unwanted calls were recorded on this date, accounting for 37.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 435-4428 | 6 | 2.0% |
| (202) 861-0737 | 2 | 0.7% |
| (555) 555-5555 | 2 | 0.7% |
| (202) 938-1465 | 1 | 0.3% |
| (206) 638-1664 | 1 | 0.3% |
| (209) 457-3570 | 1 | 0.3% |
| (213) 559-1938 | 1 | 0.3% |
| (216) 798-1243 | 1 | 0.3% |
| (217) 255-0162 | 1 | 0.3% |
| (219) 699-4629 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (833) 435-4428 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.