FCC Consumer Complaints – 5 December 2023
Introduction
On 5 December 2023, 897 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 791 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 897
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (366)
- Most reported state/territory
- California (93)
Where the complaints came from
The 897 complaints recorded on 5 December 2023 originated from 617 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 93 | 10.4% |
| New York | 76 | 8.5% |
| Texas | 68 | 7.6% |
| Florida | 64 | 7.1% |
| Illinois | 59 | 6.6% |
| Pennsylvania | 36 | 4.0% |
| Georgia | 34 | 3.8% |
| North Carolina | 33 | 3.7% |
| Washington | 26 | 2.9% |
| Ohio | 25 | 2.8% |
| Other states and territories | 383 | 42.7% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 616 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 616 | 68.7% |
| Internet | 195 | 21.7% |
| TV | 59 | 6.6% |
| Radio | 20 | 2.2% |
| Emergency | 5 | 0.6% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
616 complaints were recorded in this category, representing 68.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 366 | 59.4% |
| Billing | 104 | 16.9% |
| Availability (including rural call completion) | 42 | 6.8% |
| Equipment | 42 | 6.8% |
| Number Portability (keeping your number if you change providers) | 27 | 4.4% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.3% |
| Interference (including signal jammers) | 8 | 1.3% |
| Privacy | 8 | 1.3% |
| Junk Faxes | 7 | 1.1% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
195 complaints were recorded in this category, representing 21.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 77 | 39.5% |
| Availability | 58 | 29.7% |
| Equipment | 17 | 8.7% |
| Interference | 15 | 7.7% |
| Privacy | 14 | 7.2% |
| Speed | 14 | 7.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
59 complaints were recorded in this category, representing 6.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 40.7% |
| Availability | 14 | 23.7% |
| Indecency | 10 | 16.9% |
| Equipment | 6 | 10.2% |
| Loud Commercials | 5 | 8.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.