FCC Consumer Complaints – 6 December 2023
Introduction
On 6 December 2023, the Federal Communications Commission recorded 891 consumer complaints relating to telecommunications services, this represented a decline from the 897 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 347 complaints recorded.
Key statistics
- Total complaints
- 891
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (347)
- Most reported state/territory
- California (115)
Where the complaints came from
Reports recorded on 6 December 2023 show 891 complaints originating from 639 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 12.9% |
| Texas | 82 | 9.2% |
| Florida | 58 | 6.5% |
| Illinois | 52 | 5.8% |
| New York | 52 | 5.8% |
| Georgia | 31 | 3.5% |
| Michigan | 31 | 3.5% |
| Ohio | 28 | 3.1% |
| North Carolina | 27 | 3.0% |
| Virginia | 24 | 2.7% |
| Other states and territories | 391 | 43.9% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 601 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 601 | 67.5% |
| Internet | 216 | 24.2% |
| TV | 49 | 5.5% |
| Radio | 14 | 1.6% |
| Accessibility | 5 | 0.6% |
| Emergency | 4 | 0.4% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
601 complaints were recorded in this category, representing 67.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 347 | 57.7% |
| Billing | 81 | 13.5% |
| Availability (including rural call completion) | 71 | 11.8% |
| Equipment | 44 | 7.3% |
| Number Portability (keeping your number if you change providers) | 29 | 4.8% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.3% |
| Interference (including signal jammers) | 7 | 1.2% |
| Privacy | 7 | 1.2% |
| Junk Faxes | 6 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
216 complaints were recorded in this category, representing 24.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 78 | 36.1% |
| Billing | 68 | 31.5% |
| Interference | 28 | 13.0% |
| Privacy | 16 | 7.4% |
| Speed | 14 | 6.5% |
| Equipment | 12 | 5.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
49 complaints were recorded in this category, representing 5.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 20 | 40.8% |
| Billing | 19 | 38.8% |
| Loud Commercials | 4 | 8.2% |
| Equipment | 2 | 4.1% |
| Indecency | 2 | 4.1% |
| Interference | 2 | 4.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.