FCC Consumer Complaints – 7 December 2023
Introduction
On Thursday, 7 December 2023, 856 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 891 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 381 complaints.
Key statistics
- Total complaints
- 856
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (381)
- Most reported state/territory
- California (115)
Where the complaints came from
Reports recorded on 7 December 2023 show 856 complaints originating from 588 cities across 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 13.4% |
| Texas | 71 | 8.3% |
| Illinois | 55 | 6.4% |
| New York | 55 | 6.4% |
| Florida | 46 | 5.4% |
| Pennsylvania | 39 | 4.6% |
| Michigan | 32 | 3.7% |
| Colorado | 27 | 3.2% |
| North Carolina | 27 | 3.2% |
| Arizona | 25 | 2.9% |
| Other states and territories | 364 | 42.5% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 607 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 607 | 70.9% |
| Internet | 198 | 23.1% |
| TV | 36 | 4.2% |
| Radio | 12 | 1.4% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
607 complaints were recorded in this category, representing 70.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 381 | 62.8% |
| Billing | 92 | 15.2% |
| Availability (including rural call completion) | 44 | 7.2% |
| Equipment | 31 | 5.1% |
| Number Portability (keeping your number if you change providers) | 15 | 2.5% |
| Interference (including signal jammers) | 13 | 2.1% |
| Privacy | 11 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.3% |
| Junk Faxes | 7 | 1.2% |
| Slamming (change of your carrier without permission) | 4 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
198 complaints were recorded in this category, representing 23.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 70 | 35.4% |
| Availability | 62 | 31.3% |
| Interference | 19 | 9.6% |
| Privacy | 19 | 9.6% |
| Speed | 16 | 8.1% |
| Equipment | 12 | 6.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
36 complaints were recorded in this category, representing 4.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 44.4% |
| Availability | 11 | 30.6% |
| Loud Commercials | 4 | 11.1% |
| Equipment | 3 | 8.3% |
| Indecency | 2 | 5.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.