FCC Consumer Complaints – 8 December 2023
Introduction
A total of 667 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 8 December 2023, this represented a decline from the 856 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 667
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (279)
- Most reported state/territory
- California (80)
Where the complaints came from
Reports recorded on 8 December 2023 show 667 complaints originating from 491 cities across 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 80 | 12.0% |
| Texas | 50 | 7.5% |
| Illinois | 48 | 7.2% |
| Florida | 35 | 5.2% |
| New York | 33 | 4.9% |
| Massachusetts | 29 | 4.3% |
| Pennsylvania | 27 | 4.0% |
| Colorado | 25 | 3.7% |
| Georgia | 24 | 3.6% |
| North Carolina | 21 | 3.1% |
| Other states and territories | 295 | 44.2% |
Location highlight
Complaints in California were reported across 56 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 472 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 472 | 70.8% |
| Internet | 151 | 22.6% |
| TV | 29 | 4.3% |
| Radio | 10 | 1.5% |
| Emergency | 3 | 0.4% |
| Accessibility | 2 | 0.3% |
Phone complaints
472 complaints were recorded in this category, representing 70.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 279 | 59.1% |
| Billing | 70 | 14.8% |
| Equipment | 44 | 9.3% |
| Availability (including rural call completion) | 27 | 5.7% |
| Number Portability (keeping your number if you change providers) | 22 | 4.7% |
| Privacy | 11 | 2.3% |
| Slamming (change of your carrier without permission) | 7 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.1% |
| Interference (including signal jammers) | 4 | 0.8% |
| Junk Faxes | 3 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
151 complaints were recorded in this category, representing 22.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 37.7% |
| Availability | 52 | 34.4% |
| Equipment | 11 | 7.3% |
| Speed | 11 | 7.3% |
| Interference | 10 | 6.6% |
| Privacy | 10 | 6.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.