FCC Consumer Complaints – 9 December 2023
Introduction
On 9 December 2023, the Federal Communications Commission recorded 353 consumer complaints relating to telecommunications services, this was lower than the 667 complaints recorded the day before. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 353
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (106)
- Most reported state/territory
- California (49)
Where the complaints came from
The 353 complaints recorded on 9 December 2023 were submitted from 265 cities across 46 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 49 | 13.9% |
| New York | 28 | 7.9% |
| Illinois | 25 | 7.1% |
| Texas | 25 | 7.1% |
| Florida | 18 | 5.1% |
| Ohio | 17 | 4.8% |
| Michigan | 13 | 3.7% |
| Colorado | 12 | 3.4% |
| Pennsylvania | 12 | 3.4% |
| Washington | 10 | 2.8% |
| Other states and territories | 144 | 40.8% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 205 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 205 | 58.1% |
| Internet | 113 | 32.0% |
| TV | 25 | 7.1% |
| Radio | 5 | 1.4% |
| Accessibility | 4 | 1.1% |
| Emergency | 1 | 0.3% |
Phone complaints
205 complaints were recorded in this category, representing 58.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 106 | 51.7% |
| Billing | 31 | 15.1% |
| Availability (including rural call completion) | 19 | 9.3% |
| Equipment | 18 | 8.8% |
| Privacy | 10 | 4.9% |
| Interference (including signal jammers) | 7 | 3.4% |
| Number Portability (keeping your number if you change providers) | 7 | 3.4% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.9% |
| Slamming (change of your carrier without permission) | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
113 complaints were recorded in this category, representing 32.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 43 | 38.1% |
| Availability | 37 | 32.7% |
| Interference | 12 | 10.6% |
| Speed | 9 | 8.0% |
| Equipment | 6 | 5.3% |
| Privacy | 6 | 5.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.