FCC Consumer Complaints – 10 December 2023
Introduction
On Sunday, 10 December 2023, the Federal Communications Commission recorded 329 consumer complaints relating to telecommunications services, complaint volume fell from 353 complaints the day before. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Complaints relating to Billing were marginally higher than for other issue types.
Key statistics
- Total complaints
- 329
- States & territories reporting
- 47
- Most common issue
- Billing (83)
- Most reported state/territory
- California (29)
Where the complaints came from
The 329 complaints recorded on 10 December 2023 originated from 274 cities across 47 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 29 | 8.8% |
| Florida | 28 | 8.5% |
| New York | 26 | 7.9% |
| Texas | 26 | 7.9% |
| Illinois | 20 | 6.1% |
| Arizona | 17 | 5.2% |
| Pennsylvania | 13 | 4.0% |
| Michigan | 12 | 3.6% |
| New Jersey | 12 | 3.6% |
| North Carolina | 9 | 2.7% |
| Other states and territories | 137 | 41.6% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 170 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 170 | 51.7% |
| Internet | 105 | 31.9% |
| TV | 43 | 13.1% |
| Radio | 7 | 2.1% |
| Accessibility | 2 | 0.6% |
| Emergency | 2 | 0.6% |
Phone complaints
170 complaints were recorded in this category, representing 51.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 53 | 31.2% |
| Billing | 39 | 22.9% |
| Equipment | 23 | 13.5% |
| Availability (including rural call completion) | 21 | 12.4% |
| Privacy | 13 | 7.6% |
| Number Portability (keeping your number if you change providers) | 11 | 6.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 4.1% |
| Slamming (change of your carrier without permission) | 2 | 1.2% |
| Interference (including signal jammers) | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
105 complaints were recorded in this category, representing 31.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 37 | 35.2% |
| Availability | 26 | 24.8% |
| Interference | 12 | 11.4% |
| Speed | 12 | 11.4% |
| Equipment | 9 | 8.6% |
| Privacy | 9 | 8.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
43 complaints were recorded in this category, representing 13.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 41.9% |
| Loud Commercials | 11 | 25.6% |
| Billing | 7 | 16.3% |
| Indecency | 6 | 14.0% |
| Privacy | 1 | 2.3% |
The largest share of complaints in this category related to Availability and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.