FCC Consumer Complaints – 11 December 2023
Introduction
On Monday, 11 December 2023, the Federal Communications Commission recorded 794 consumer complaints relating to telecommunications services, this represented an increase from the 329 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 794
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (293)
- Most reported state/territory
- California (95)
Where the complaints came from
A total of 794 complaints were recorded on 11 December 2023, with reports originating from 563 cities in 51 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 95 | 12.0% |
| New York | 58 | 7.3% |
| Georgia | 56 | 7.1% |
| Florida | 49 | 6.2% |
| Illinois | 49 | 6.2% |
| Texas | 48 | 6.0% |
| New Jersey | 31 | 3.9% |
| Pennsylvania | 29 | 3.7% |
| Ohio | 25 | 3.1% |
| Michigan | 23 | 2.9% |
| Other states and territories | 329 | 41.4% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 527 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 527 | 66.4% |
| Internet | 187 | 23.6% |
| TV | 52 | 6.5% |
| Radio | 22 | 2.8% |
| Accessibility | 4 | 0.5% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
527 complaints were recorded in this category, representing 66.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 293 | 55.6% |
| Billing | 86 | 16.3% |
| Availability (including rural call completion) | 55 | 10.4% |
| Equipment | 37 | 7.0% |
| Number Portability (keeping your number if you change providers) | 18 | 3.4% |
| Privacy | 13 | 2.5% |
| Junk Faxes | 12 | 2.3% |
| Interference (including signal jammers) | 7 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
187 complaints were recorded in this category, representing 23.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 72 | 38.5% |
| Availability | 63 | 33.7% |
| Equipment | 16 | 8.6% |
| Privacy | 14 | 7.5% |
| Speed | 12 | 6.4% |
| Interference | 10 | 5.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
52 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 24 | 46.2% |
| Billing | 16 | 30.8% |
| Indecency | 4 | 7.7% |
| Interference | 4 | 7.7% |
| Equipment | 1 | 1.9% |
| Loud Commercials | 1 | 1.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.