FCC Consumer Complaints – 12 December 2023
Introduction
The Federal Communications Commission recorded 825 consumer complaints on 12 December 2023 relating to telecommunications services, this was higher than the 794 complaints recorded the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 825
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (277)
- Most reported state/territory
- California (97)
Where the complaints came from
On 12 December 2023, the 825 complaints recorded by the Federal Communications Commission were reported from 592 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 97 | 11.8% |
| Texas | 70 | 8.5% |
| New York | 68 | 8.2% |
| Florida | 56 | 6.8% |
| Illinois | 38 | 4.6% |
| Pennsylvania | 38 | 4.6% |
| Michigan | 32 | 3.9% |
| Georgia | 30 | 3.6% |
| North Carolina | 24 | 2.9% |
| Massachusetts | 22 | 2.7% |
| Other states and territories | 350 | 42.4% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 560 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 560 | 67.9% |
| Internet | 210 | 25.5% |
| TV | 42 | 5.1% |
| Radio | 8 | 1.0% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
560 complaints were recorded in this category, representing 67.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 277 | 49.5% |
| Billing | 102 | 18.2% |
| Availability (including rural call completion) | 58 | 10.4% |
| Equipment | 43 | 7.7% |
| Number Portability (keeping your number if you change providers) | 31 | 5.5% |
| Junk Faxes | 18 | 3.2% |
| Privacy | 14 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 12 | 2.1% |
| Interference (including signal jammers) | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
210 complaints were recorded in this category, representing 25.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 89 | 42.4% |
| Availability | 63 | 30.0% |
| Interference | 19 | 9.0% |
| Equipment | 15 | 7.1% |
| Privacy | 12 | 5.7% |
| Speed | 12 | 5.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
42 complaints were recorded in this category, representing 5.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 42.9% |
| Availability | 13 | 31.0% |
| Indecency | 4 | 9.5% |
| Loud Commercials | 4 | 9.5% |
| Equipment | 2 | 4.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.