FCC Consumer Complaints – 13 December 2023
Introduction
On Wednesday, 13 December 2023, the Federal Communications Commission recorded 753 consumer complaints relating to telecommunications services, this represented a decline from the 825 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 301 complaints recorded.
Key statistics
- Total complaints
- 753
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (301)
- Most reported state/territory
- California (82)
Where the complaints came from
On 13 December 2023, the 753 complaints recorded by the Federal Communications Commission were reported from 521 cities across 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 82 | 10.9% |
| Texas | 61 | 8.1% |
| New York | 54 | 7.2% |
| Florida | 51 | 6.8% |
| Illinois | 41 | 5.4% |
| North Carolina | 29 | 3.9% |
| Alabama | 27 | 3.6% |
| Pennsylvania | 26 | 3.5% |
| Arizona | 24 | 3.2% |
| Georgia | 24 | 3.2% |
| Other states and territories | 334 | 44.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 503 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 503 | 66.8% |
| Internet | 176 | 23.4% |
| TV | 52 | 6.9% |
| Radio | 18 | 2.4% |
| Accessibility | 3 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
503 complaints were recorded in this category, representing 66.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 301 | 59.8% |
| Billing | 58 | 11.5% |
| Availability (including rural call completion) | 51 | 10.1% |
| Equipment | 37 | 7.4% |
| Number Portability (keeping your number if you change providers) | 29 | 5.8% |
| Privacy | 8 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.2% |
| Interference (including signal jammers) | 5 | 1.0% |
| Junk Faxes | 5 | 1.0% |
| Slamming (change of your carrier without permission) | 3 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
176 complaints were recorded in this category, representing 23.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 40.3% |
| Availability | 51 | 29.0% |
| Speed | 16 | 9.1% |
| Interference | 14 | 8.0% |
| Equipment | 13 | 7.4% |
| Privacy | 11 | 6.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
52 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 48.1% |
| Billing | 16 | 30.8% |
| Loud Commercials | 5 | 9.6% |
| Privacy | 3 | 5.8% |
| Equipment | 2 | 3.8% |
| Interference | 1 | 1.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.