FCC Consumer Complaints – 14 December 2023
Introduction
A total of 774 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 14 December 2023, complaint volume increased from 753 complaints the day before. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 318 complaints recorded.
Key statistics
- Total complaints
- 774
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (318)
- Most reported state/territory
- California (89)
Where the complaints came from
On 14 December 2023, the 774 complaints recorded by the Federal Communications Commission were reported from 546 cities across 53 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 89 | 11.5% |
| Texas | 57 | 7.4% |
| Washington | 57 | 7.4% |
| Florida | 54 | 7.0% |
| Illinois | 38 | 4.9% |
| New York | 36 | 4.7% |
| Pennsylvania | 35 | 4.5% |
| North Carolina | 26 | 3.4% |
| Virginia | 26 | 3.4% |
| Ohio | 24 | 3.1% |
| Other states and territories | 331 | 42.8% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 546 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 546 | 70.5% |
| Internet | 175 | 22.6% |
| TV | 38 | 4.9% |
| Radio | 9 | 1.2% |
| Request for Dispute Assistance | 4 | 0.5% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
546 complaints were recorded in this category, representing 70.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 318 | 58.2% |
| Billing | 70 | 12.8% |
| Equipment | 51 | 9.3% |
| Availability (including rural call completion) | 33 | 6.0% |
| Number Portability (keeping your number if you change providers) | 28 | 5.1% |
| Cramming (unauthorized charges on your phone bill) | 12 | 2.2% |
| Privacy | 12 | 2.2% |
| Interference (including signal jammers) | 11 | 2.0% |
| Junk Faxes | 10 | 1.8% |
| Rural Call Completion | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
175 complaints were recorded in this category, representing 22.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 77 | 44.0% |
| Availability | 53 | 30.3% |
| Equipment | 13 | 7.4% |
| Interference | 12 | 6.9% |
| Privacy | 10 | 5.7% |
| Speed | 10 | 5.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
38 complaints were recorded in this category, representing 4.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 13 | 34.2% |
| Billing | 12 | 31.6% |
| Loud Commercials | 6 | 15.8% |
| Indecency | 4 | 10.5% |
| Interference | 2 | 5.3% |
| Equipment | 1 | 2.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.