FCC Consumer Complaints – 15 December 2023
Introduction
The Federal Communications Commission recorded 642 consumer complaints on Friday, 15 December 2023 relating to telecommunications services, this represented a decline from the 774 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 642
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (248)
- Most reported state/territory
- California (86)
Where the complaints came from
A total of 642 complaints were recorded on 15 December 2023, with reports originating from 466 cities in 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 86 | 13.4% |
| Texas | 53 | 8.3% |
| Illinois | 49 | 7.6% |
| Florida | 45 | 7.0% |
| New York | 41 | 6.4% |
| Pennsylvania | 27 | 4.2% |
| North Carolina | 22 | 3.4% |
| Ohio | 21 | 3.3% |
| Kentucky | 18 | 2.8% |
| Virginia | 18 | 2.8% |
| Other states and territories | 262 | 40.8% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 432 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 432 | 67.3% |
| Internet | 158 | 24.6% |
| TV | 41 | 6.4% |
| Radio | 9 | 1.4% |
| Accessibility | 1 | 0.2% |
| Emergency | 1 | 0.2% |
Phone complaints
432 complaints were recorded in this category, representing 67.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 248 | 57.4% |
| Billing | 60 | 13.9% |
| Availability (including rural call completion) | 48 | 11.1% |
| Equipment | 27 | 6.3% |
| Number Portability (keeping your number if you change providers) | 14 | 3.2% |
| Privacy | 14 | 3.2% |
| Interference (including signal jammers) | 9 | 2.1% |
| Junk Faxes | 5 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.9% |
| Slamming (change of your carrier without permission) | 3 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
158 complaints were recorded in this category, representing 24.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 43.7% |
| Availability | 50 | 31.6% |
| Interference | 14 | 8.9% |
| Speed | 12 | 7.6% |
| Equipment | 9 | 5.7% |
| Privacy | 4 | 2.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
41 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 43.9% |
| Availability | 9 | 22.0% |
| Indecency | 7 | 17.1% |
| Loud Commercials | 3 | 7.3% |
| Equipment | 2 | 4.9% |
| Privacy | 1 | 2.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.