FCC Consumer Complaints – 16 December 2023
Introduction
The Federal Communications Commission recorded 398 consumer complaints on 16 December 2023 relating to telecommunications services, this was lower than the 642 complaints recorded the day before. Reports were received from 48 states and territories, with California accounting for the largest number of submissions at 64 complaints. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 398
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (141)
- Most reported state/territory
- California (64)
Where the complaints came from
The 398 complaints recorded on 16 December 2023 were submitted from 312 cities across 48 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 64 | 16.1% |
| Texas | 28 | 7.0% |
| Florida | 21 | 5.3% |
| Illinois | 20 | 5.0% |
| New York | 20 | 5.0% |
| Pennsylvania | 20 | 5.0% |
| Ohio | 18 | 4.5% |
| Maryland | 14 | 3.5% |
| Colorado | 12 | 3.0% |
| North Carolina | 12 | 3.0% |
| Other states and territories | 169 | 42.5% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 262 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 262 | 65.8% |
| Internet | 100 | 25.1% |
| TV | 17 | 4.3% |
| Radio | 14 | 3.5% |
| Accessibility | 3 | 0.8% |
| Emergency | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
262 complaints were recorded in this category, representing 65.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 141 | 53.8% |
| Billing | 41 | 15.6% |
| Availability (including rural call completion) | 28 | 10.7% |
| Equipment | 20 | 7.6% |
| Interference (including signal jammers) | 11 | 4.2% |
| Number Portability (keeping your number if you change providers) | 9 | 3.4% |
| Privacy | 7 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.5% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
100 complaints were recorded in this category, representing 25.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 38 | 38.0% |
| Availability | 30 | 30.0% |
| Interference | 11 | 11.0% |
| Privacy | 9 | 9.0% |
| Speed | 7 | 7.0% |
| Equipment | 5 | 5.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.