FCC Consumer Complaints – 17 December 2023
Introduction
On 17 December 2023, the Federal Communications Commission recorded 307 consumer complaints relating to telecommunications services, complaint volume fell from 398 complaints the previous day. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Billing was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 307
- States & territories reporting
- 47
- Most common issue
- Billing (67)
- Most reported state/territory
- California (36)
Where the complaints came from
The 307 complaints recorded on 17 December 2023 were submitted from 251 cities across 47 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 36 | 11.7% |
| New York | 24 | 7.8% |
| Illinois | 22 | 7.2% |
| Texas | 22 | 7.2% |
| Florida | 21 | 6.8% |
| Pennsylvania | 12 | 3.9% |
| Washington | 12 | 3.9% |
| Arizona | 10 | 3.3% |
| Georgia | 10 | 3.3% |
| Michigan | 10 | 3.3% |
| Other states and territories | 128 | 41.7% |
Location highlight
Complaints in California were reported across 28 cities, the widest spread observed on this date.
What the complaints were about
A total of 4 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 161 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 161 | 52.4% |
| Internet | 105 | 34.2% |
| TV | 32 | 10.4% |
| Radio | 9 | 2.9% |
Phone complaints
161 complaints were recorded in this category, representing 52.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 61 | 37.9% |
| Billing | 31 | 19.3% |
| Availability (including rural call completion) | 20 | 12.4% |
| Equipment | 20 | 12.4% |
| Number Portability (keeping your number if you change providers) | 11 | 6.8% |
| Interference (including signal jammers) | 9 | 5.6% |
| Cramming (unauthorized charges on your phone bill) | 5 | 3.1% |
| Privacy | 3 | 1.9% |
| Junk Faxes | 1 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
105 complaints were recorded in this category, representing 34.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 38 | 36.2% |
| Billing | 29 | 27.6% |
| Speed | 13 | 12.4% |
| Interference | 11 | 10.5% |
| Equipment | 7 | 6.7% |
| Privacy | 7 | 6.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
32 complaints were recorded in this category, representing 10.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 9 | 28.1% |
| Availability | 7 | 21.9% |
| Billing | 7 | 21.9% |
| Indecency | 7 | 21.9% |
| Equipment | 1 | 3.1% |
The remaining complaints in this category were spread across several issues, including Loud Commercials, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.