FCC Consumer Complaints – 18 December 2023
Introduction
The Federal Communications Commission recorded 750 consumer complaints on 18 December 2023 relating to telecommunications services, complaint volume increased from 307 complaints the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 750
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (254)
- Most reported state/territory
- California (82)
Where the complaints came from
The 750 complaints recorded on 18 December 2023 originated from 532 cities across 49 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 20 of the 31 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 82 | 10.9% |
| Florida | 55 | 7.3% |
| Washington | 45 | 6.0% |
| New York | 42 | 5.6% |
| Illinois | 38 | 5.1% |
| Texas | 37 | 4.9% |
| Pennsylvania | 36 | 4.8% |
| Alabama | 31 | 4.1% |
| Georgia | 27 | 3.6% |
| Massachusetts | 26 | 3.5% |
| Other states and territories | 329 | 43.9% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 481 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 481 | 64.1% |
| Internet | 190 | 25.3% |
| TV | 58 | 7.7% |
| Radio | 18 | 2.4% |
| Emergency | 2 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
481 complaints were recorded in this category, representing 64.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 254 | 52.8% |
| Billing | 76 | 15.8% |
| Availability (including rural call completion) | 49 | 10.2% |
| Equipment | 39 | 8.1% |
| Number Portability (keeping your number if you change providers) | 24 | 5.0% |
| Junk Faxes | 11 | 2.3% |
| Privacy | 10 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.9% |
| Interference (including signal jammers) | 8 | 1.7% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
190 complaints were recorded in this category, representing 25.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 73 | 38.4% |
| Billing | 72 | 37.9% |
| Interference | 13 | 6.8% |
| Equipment | 12 | 6.3% |
| Speed | 11 | 5.8% |
| Privacy | 9 | 4.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
58 complaints were recorded in this category, representing 7.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 46.6% |
| Billing | 21 | 36.2% |
| Loud Commercials | 8 | 13.8% |
| Equipment | 1 | 1.7% |
| Indecency | 1 | 1.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.