FCC Consumer Complaints – 19 December 2023
Introduction
A total of 800 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 19 December 2023, this was higher than the 750 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 800
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (293)
- Most reported state/territory
- California (100)
Where the complaints came from
The 800 complaints recorded on 19 December 2023 were submitted from 554 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 18 of the 30 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 100 | 12.5% |
| Texas | 55 | 6.9% |
| Illinois | 52 | 6.5% |
| Florida | 51 | 6.4% |
| New York | 41 | 5.1% |
| Pennsylvania | 31 | 3.9% |
| Alabama | 30 | 3.8% |
| Michigan | 30 | 3.8% |
| Tennessee | 27 | 3.4% |
| Georgia | 26 | 3.3% |
| Other states and territories | 356 | 44.5% |
Location highlights
- A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
- California had the widest distribution of complaints, with reports originating from 69 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 502 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 502 | 62.7% |
| Internet | 211 | 26.4% |
| TV | 68 | 8.5% |
| Radio | 11 | 1.4% |
| Accessibility | 5 | 0.6% |
| Emergency | 3 | 0.4% |
Phone complaints
502 complaints were recorded in this category, representing 62.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 293 | 58.4% |
| Billing | 71 | 14.1% |
| Equipment | 40 | 8.0% |
| Availability (including rural call completion) | 39 | 7.8% |
| Number Portability (keeping your number if you change providers) | 25 | 5.0% |
| Privacy | 13 | 2.6% |
| Cramming (unauthorized charges on your phone bill) | 10 | 2.0% |
| Interference (including signal jammers) | 7 | 1.4% |
| Junk Faxes | 4 | 0.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
211 complaints were recorded in this category, representing 26.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 80 | 37.9% |
| Availability | 69 | 32.7% |
| Speed | 23 | 10.9% |
| Equipment | 17 | 8.1% |
| Privacy | 14 | 6.6% |
| Interference | 8 | 3.8% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
68 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 36 | 52.9% |
| Billing | 21 | 30.9% |
| Indecency | 4 | 5.9% |
| Loud Commercials | 4 | 5.9% |
| Equipment | 3 | 4.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 293 complaints relating to unwanted calls on this date, representing 36.6% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (901) 676-7051 | 13 | 4.4% |
| (540) 315-8592 | 2 | 0.7% |
| (201) 385-4114 | 1 | 0.3% |
| (201) 416-3308 | 1 | 0.3% |
| (202) 225-4806 | 1 | 0.3% |
| (202) 514-2000 | 1 | 0.3% |
| (206) 364-9827 | 1 | 0.3% |
| (206) 657-4755 | 1 | 0.3% |
| (206) 823-1892 | 1 | 0.3% |
| (212) 986-2585 | 1 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (901) 554-5163 | 12 | 4.1% |
| (855) 649-1272 | 2 | 0.7% |
| (857) 308-1464 | 2 | 0.7% |
| (201) 416-3308 | 1 | 0.3% |
| (202) 224-6154 | 1 | 0.3% |
| (202) 225-4806 | 1 | 0.3% |
| (202) 514-2000 | 1 | 0.3% |
| (206) 823-1892 | 1 | 0.3% |
| (209) 215-2027 | 1 | 0.3% |
| (209) 680-6684 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (901) 554-5163 stood out as the most frequently reported business contact number.
- (901) 676-7051 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.