FCC Consumer Complaints – 20 December 2023
Introduction
On Wednesday, 20 December 2023, 860 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 800 complaints the day before. The complaints came from 51 states and territories, with Texas reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 326 complaints.
Key statistics
- Total complaints
- 860
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (326)
- Most reported state/territory
- Texas (133)
Where the complaints came from
Across 527 cities in 51 states and territories, a total of 860 complaints were recorded on 20 December 2023. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 22 of the 32 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 133 | 15.5% |
| California | 98 | 11.4% |
| Florida | 54 | 6.3% |
| New York | 49 | 5.7% |
| Illinois | 40 | 4.7% |
| Washington | 38 | 4.4% |
| Alabama | 32 | 3.7% |
| Michigan | 29 | 3.4% |
| Virginia | 26 | 3.0% |
| Pennsylvania | 25 | 2.9% |
| Other states and territories | 334 | 38.8% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 632 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 632 | 73.5% |
| Internet | 141 | 16.4% |
| TV | 56 | 6.5% |
| Radio | 22 | 2.6% |
| Accessibility | 6 | 0.7% |
| Emergency | 3 | 0.3% |
Phone complaints
632 complaints were recorded in this category, representing 73.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 326 | 51.6% |
| Availability (including rural call completion) | 115 | 18.2% |
| Billing | 94 | 14.9% |
| Equipment | 29 | 4.6% |
| Number Portability (keeping your number if you change providers) | 17 | 2.7% |
| Junk Faxes | 16 | 2.5% |
| Interference (including signal jammers) | 15 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.4% |
| Privacy | 8 | 1.3% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
141 complaints were recorded in this category, representing 16.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 48 | 34.0% |
| Billing | 42 | 29.8% |
| Interference | 15 | 10.6% |
| Privacy | 14 | 9.9% |
| Speed | 12 | 8.5% |
| Equipment | 10 | 7.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
56 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 36 | 64.3% |
| Billing | 9 | 16.1% |
| Loud Commercials | 6 | 10.7% |
| Indecency | 3 | 5.4% |
| Equipment | 1 | 1.8% |
| Interference | 1 | 1.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.