FCC Consumer Complaints – 21 December 2023
Introduction
The Federal Communications Commission recorded 796 consumer complaints on Thursday, 21 December 2023 relating to telecommunications services, this was lower than the 860 complaints recorded the previous day. Complaints were reported across 49 states and territories, and California generated the highest number of submissions with 113 complaints. Unwanted Calls was the most frequently reported issue, with 354 complaints recorded.
Key statistics
- Total complaints
- 796
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (354)
- Most reported state/territory
- California (113)
Where the complaints came from
Across 545 cities in 49 states and territories, a total of 796 complaints were recorded on 21 December 2023. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 113 | 14.2% |
| Florida | 53 | 6.7% |
| Texas | 53 | 6.7% |
| Illinois | 45 | 5.7% |
| New York | 40 | 5.0% |
| Pennsylvania | 35 | 4.4% |
| Virginia | 32 | 4.0% |
| Georgia | 29 | 3.6% |
| Ohio | 28 | 3.5% |
| North Carolina | 27 | 3.4% |
| Other states and territories | 341 | 42.8% |
Location highlight
Complaints in California were reported across 61 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 539 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 539 | 67.7% |
| Internet | 180 | 22.6% |
| TV | 50 | 6.3% |
| Radio | 22 | 2.8% |
| Accessibility | 4 | 0.5% |
| Emergency | 1 | 0.1% |
Phone complaints
539 complaints were recorded in this category, representing 67.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 354 | 65.7% |
| Billing | 71 | 13.2% |
| Availability (including rural call completion) | 38 | 7.1% |
| Equipment | 25 | 4.6% |
| Number Portability (keeping your number if you change providers) | 20 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 12 | 2.2% |
| Privacy | 9 | 1.7% |
| Interference (including signal jammers) | 6 | 1.1% |
| Junk Faxes | 3 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
180 complaints were recorded in this category, representing 22.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 73 | 40.6% |
| Billing | 54 | 30.0% |
| Speed | 16 | 8.9% |
| Equipment | 14 | 7.8% |
| Privacy | 12 | 6.7% |
| Interference | 11 | 6.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
50 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 23 | 46.0% |
| Billing | 14 | 28.0% |
| Indecency | 5 | 10.0% |
| Loud Commercials | 4 | 8.0% |
| Equipment | 2 | 4.0% |
| Interference | 2 | 4.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 354 complaints relating to unwanted calls were recorded on this date, representing 44.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (540) 315-8592 | 6 | 1.7% |
| (833) 431-2961 | 5 | 1.4% |
| (855) 649-1272 | 4 | 1.1% |
| (555) 555-5555 | 3 | 0.8% |
| (309) 244-1958 | 2 | 0.6% |
| (501) 918-4502 | 2 | 0.6% |
| (617) 607-2001 | 2 | 0.6% |
| (833) 604-3671 | 2 | 0.6% |
| (833) 630-0764 | 2 | 0.6% |
| (855) 649-4207 | 2 | 0.6% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (540) 315-8592 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.