FCC Consumer Complaints – 22 December 2023
Introduction
The Federal Communications Commission recorded 638 consumer complaints on Friday, 22 December 2023 relating to telecommunications services, complaint volume fell from 796 complaints the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 251 complaints recorded.
Key statistics
- Total complaints
- 638
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (251)
- Most reported state/territory
- California (70)
Where the complaints came from
Reports recorded on 22 December 2023 show 638 complaints originating from 451 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 27 of the 41 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 70 | 11.0% |
| Texas | 46 | 7.2% |
| Florida | 45 | 7.1% |
| New York | 42 | 6.6% |
| Alabama | 41 | 6.4% |
| Illinois | 38 | 6.0% |
| Pennsylvania | 26 | 4.1% |
| Washington | 23 | 3.6% |
| North Carolina | 21 | 3.3% |
| Arizona | 20 | 3.1% |
| Other states and territories | 266 | 41.7% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 428 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 428 | 67.1% |
| Internet | 138 | 21.6% |
| TV | 50 | 7.8% |
| Radio | 15 | 2.4% |
| Emergency | 4 | 0.6% |
| Request for Dispute Assistance | 2 | 0.3% |
| Accessibility | 1 | 0.2% |
Phone complaints
428 complaints were recorded in this category, representing 67.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 251 | 58.6% |
| Availability (including rural call completion) | 54 | 12.6% |
| Billing | 43 | 10.0% |
| Equipment | 34 | 7.9% |
| Number Portability (keeping your number if you change providers) | 18 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 10 | 2.3% |
| Privacy | 9 | 2.1% |
| Slamming (change of your carrier without permission) | 5 | 1.2% |
| Interference (including signal jammers) | 3 | 0.7% |
| Junk Faxes | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
138 complaints were recorded in this category, representing 21.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 42.8% |
| Availability | 34 | 24.6% |
| Speed | 15 | 10.9% |
| Interference | 13 | 9.4% |
| Privacy | 13 | 9.4% |
| Equipment | 4 | 2.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
50 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 70.0% |
| Billing | 5 | 10.0% |
| Loud Commercials | 4 | 8.0% |
| Indecency | 3 | 6.0% |
| Interference | 2 | 4.0% |
| Equipment | 1 | 2.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 251 complaints relating to unwanted calls on this date, representing 39.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (617) 607-2001 | 5 | 2.0% |
| (201) 844-1540 | 1 | 0.4% |
| (202) 894-7407 | 1 | 0.4% |
| (206) 823-1892 | 1 | 0.4% |
| (208) 719-3273 | 1 | 0.4% |
| (212) 516-9504 | 1 | 0.4% |
| (212) 516-9511 | 1 | 0.4% |
| (212) 516-9541 | 1 | 0.4% |
| (212) 540-3925 | 1 | 0.4% |
| (215) 515-1071 | 1 | 0.4% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 649-1272 | 8 | 3.2% |
| (540) 315-8592 | 4 | 1.6% |
| (617) 607-2001 | 4 | 1.6% |
| (833) 431-2961 | 4 | 1.6% |
| (833) 604-3675 | 2 | 0.8% |
| (205) 866-6449 | 1 | 0.4% |
| (206) 823-1892 | 1 | 0.4% |
| (208) 719-3273 | 1 | 0.4% |
| (215) 714-8863 | 1 | 0.4% |
| (218) 302-1092 | 1 | 0.4% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (855) 649-1272 stood out as the most frequently reported business contact number.
- (617) 607-2001 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.