FCC Consumer Complaints – 23 December 2023
Introduction
On Saturday, 23 December 2023, the Federal Communications Commission recorded 317 consumer complaints relating to telecommunications services, complaint volume fell from 638 complaints the day before. The complaints came from 44 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 317
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (89)
- Most reported state/territory
- California (36)
Where the complaints came from
The 317 complaints recorded on 23 December 2023 originated from 233 cities across 44 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 36 | 11.4% |
| Texas | 26 | 8.2% |
| Alabama | 23 | 7.3% |
| Illinois | 19 | 6.0% |
| Florida | 18 | 5.7% |
| New York | 15 | 4.7% |
| Georgia | 12 | 3.8% |
| Ohio | 12 | 3.8% |
| Arizona | 9 | 2.8% |
| North Carolina | 9 | 2.8% |
| Other states and territories | 138 | 43.5% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 181 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 181 | 57.1% |
| Internet | 82 | 25.9% |
| TV | 45 | 14.2% |
| Radio | 5 | 1.6% |
| Accessibility | 3 | 0.9% |
| Emergency | 1 | 0.3% |
Phone complaints
181 complaints were recorded in this category, representing 57.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 89 | 49.2% |
| Billing | 29 | 16.0% |
| Equipment | 19 | 10.5% |
| Availability (including rural call completion) | 18 | 9.9% |
| Number Portability (keeping your number if you change providers) | 11 | 6.1% |
| Interference (including signal jammers) | 6 | 3.3% |
| Privacy | 6 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
82 complaints were recorded in this category, representing 25.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 39.0% |
| Availability | 27 | 32.9% |
| Speed | 8 | 9.8% |
| Privacy | 6 | 7.3% |
| Equipment | 5 | 6.1% |
| Interference | 4 | 4.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
45 complaints were recorded in this category, representing 14.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 30 | 66.7% |
| Billing | 6 | 13.3% |
| Loud Commercials | 5 | 11.1% |
| Indecency | 2 | 4.4% |
| Privacy | 2 | 4.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.