FCC Consumer Complaints – 24 December 2023
Introduction
A total of 238 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 24 December 2023, complaint volume fell from 317 complaints the previous day. The complaints came from 41 states and territories, with Alabama reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 238
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (61)
- Most reported state/territory
- Alabama (28)
Where the complaints came from
The 238 complaints recorded on 24 December 2023 were submitted from 167 cities across 41 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Alabama | 28 | 11.8% |
| Washington | 23 | 9.7% |
| Florida | 19 | 8.0% |
| California | 18 | 7.6% |
| Pennsylvania | 14 | 5.9% |
| Texas | 13 | 5.5% |
| New York | 12 | 5.0% |
| North Carolina | 9 | 3.8% |
| Oregon | 9 | 3.8% |
| Ohio | 8 | 3.4% |
| Other states and territories | 85 | 35.7% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 120 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 120 | 50.4% |
| Internet | 66 | 27.7% |
| TV | 46 | 19.3% |
| Radio | 3 | 1.3% |
| Accessibility | 2 | 0.8% |
| Emergency | 1 | 0.4% |
Phone complaints
120 complaints were recorded in this category, representing 50.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 61 | 50.8% |
| Billing | 15 | 12.5% |
| Equipment | 14 | 11.7% |
| Availability (including rural call completion) | 12 | 10.0% |
| Number Portability (keeping your number if you change providers) | 7 | 5.8% |
| Interference (including signal jammers) | 5 | 4.2% |
| Privacy | 4 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
66 complaints were recorded in this category, representing 27.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 28 | 42.4% |
| Billing | 15 | 22.7% |
| Speed | 8 | 12.1% |
| Equipment | 5 | 7.6% |
| Interference | 5 | 7.6% |
| Privacy | 5 | 7.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
46 complaints were recorded in this category, representing 19.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 24 | 52.2% |
| Indecency | 9 | 19.6% |
| Loud Commercials | 8 | 17.4% |
| Billing | 2 | 4.3% |
| Interference | 2 | 4.3% |
| Equipment | 1 | 2.2% |
The largest share of complaints in this category related to Availability and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.