FCC Consumer Complaints – 25 December 2023
Introduction
On Monday, 25 December 2023, the Federal Communications Commission recorded 183 consumer complaints relating to telecommunications services, complaint volume fell from 238 complaints the previous day. The complaints came from 34 states and territories, with California recording the largest share of reports at 33 complaints. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 183
- States & territories reporting
- 34
- Most common issue
- Unwanted Calls (35)
- Most reported state/territory
- California (33)
Where the complaints came from
A total of 183 complaints were recorded on 25 December 2023, with reports originating from 132 cities in 34 states and territories. Complaints were less evenly distributed than usual, with California accounting for the highest proportion of reports. No single city accounted for a significant proportion of the complaints recorded on this date.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 33 | 18.0% |
| Texas | 15 | 8.2% |
| Florida | 13 | 7.1% |
| New York | 13 | 7.1% |
| Alabama | 11 | 6.0% |
| Georgia | 7 | 3.8% |
| Illinois | 6 | 3.3% |
| Massachusetts | 6 | 3.3% |
| West Virginia | 6 | 3.3% |
| Maryland | 5 | 2.7% |
| Other states and territories | 68 | 37.2% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 90 complaints. This was followed by Internet, which accounted for 52 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 90 | 49.2% |
| Internet | 52 | 28.4% |
| TV | 24 | 13.1% |
| Radio | 11 | 6.0% |
| Emergency | 4 | 2.2% |
| Accessibility | 2 | 1.1% |
Phone complaints
90 complaints were recorded in this category, representing 49.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 35 | 38.9% |
| Billing | 19 | 21.1% |
| Equipment | 9 | 10.0% |
| Availability (including rural call completion) | 8 | 8.9% |
| Interference (including signal jammers) | 7 | 7.8% |
| Number Portability (keeping your number if you change providers) | 5 | 5.6% |
| Privacy | 4 | 4.4% |
| Cramming (unauthorized charges on your phone bill) | 3 | 3.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
52 complaints were recorded in this category, representing 28.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 20 | 38.5% |
| Interference | 11 | 21.2% |
| Billing | 8 | 15.4% |
| Speed | 6 | 11.5% |
| Privacy | 4 | 7.7% |
| Equipment | 3 | 5.8% |
The remaining complaints in this category were spread across several issues, including Availability, Interference and Billing.
TV complaints
24 complaints were recorded in this category, representing 13.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 50.0% |
| Indecency | 4 | 16.7% |
| Loud Commercials | 4 | 16.7% |
| Billing | 3 | 12.5% |
| Interference | 1 | 4.2% |
The largest share of complaints in this category related to Availability and Indecency, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.