FCC Consumer Complaints – 26 December 2023
Introduction
On 26 December 2023, 523 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 183 complaints recorded the previous day. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 523
- States & territories reporting
- 47
- Most common issue
- Billing (162)
- Most reported state/territory
- California (62)
Where the complaints came from
On 26 December 2023, the 523 complaints recorded by the Federal Communications Commission were reported from 380 cities across 47 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 62 | 11.9% |
| Texas | 41 | 7.8% |
| Florida | 34 | 6.5% |
| New York | 34 | 6.5% |
| Illinois | 27 | 5.2% |
| Ohio | 23 | 4.4% |
| Alabama | 21 | 4.0% |
| North Carolina | 19 | 3.6% |
| Arizona | 17 | 3.3% |
| Pennsylvania | 17 | 3.3% |
| Other states and territories | 228 | 43.6% |
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone accounted for the largest share, with 327 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 327 | 62.5% |
| Internet | 133 | 25.4% |
| TV | 49 | 9.4% |
| Radio | 11 | 2.1% |
| Accessibility | 3 | 0.6% |
Phone complaints
327 complaints were recorded in this category, representing 62.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 152 | 46.5% |
| Billing | 89 | 27.2% |
| Availability (including rural call completion) | 37 | 11.3% |
| Equipment | 26 | 8.0% |
| Number Portability (keeping your number if you change providers) | 7 | 2.1% |
| Privacy | 6 | 1.8% |
| Interference (including signal jammers) | 4 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.6% |
| Junk Faxes | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
133 complaints were recorded in this category, representing 25.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 44.4% |
| Availability | 41 | 30.8% |
| Equipment | 9 | 6.8% |
| Interference | 9 | 6.8% |
| Privacy | 8 | 6.0% |
| Speed | 7 | 5.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
49 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 51.0% |
| Billing | 14 | 28.6% |
| Equipment | 3 | 6.1% |
| Loud Commercials | 3 | 6.1% |
| Indecency | 2 | 4.1% |
| Interference | 1 | 2.0% |
| Privacy | 1 | 2.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.