FCC Consumer Complaints – 27 December 2023
Introduction
On 27 December 2023, the Federal Communications Commission recorded 728 consumer complaints relating to telecommunications services, complaint volume increased from 523 complaints the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 728
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (235)
- Most reported state/territory
- California (74)
Where the complaints came from
Across 517 cities in 49 states and territories, a total of 728 complaints were recorded on 27 December 2023. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 74 | 10.2% |
| Texas | 50 | 6.9% |
| Florida | 48 | 6.6% |
| New York | 39 | 5.4% |
| Illinois | 38 | 5.2% |
| Pennsylvania | 36 | 4.9% |
| Washington | 35 | 4.8% |
| Georgia | 33 | 4.5% |
| Ohio | 31 | 4.3% |
| Alabama | 27 | 3.7% |
| Other states and territories | 317 | 43.5% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 466 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 466 | 64.0% |
| Internet | 186 | 25.5% |
| TV | 59 | 8.1% |
| Radio | 10 | 1.4% |
| Accessibility | 3 | 0.4% |
| Emergency | 3 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
466 complaints were recorded in this category, representing 64.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 235 | 50.4% |
| Billing | 81 | 17.4% |
| Availability (including rural call completion) | 60 | 12.9% |
| Equipment | 34 | 7.3% |
| Number Portability (keeping your number if you change providers) | 25 | 5.4% |
| Cramming (unauthorized charges on your phone bill) | 14 | 3.0% |
| Privacy | 10 | 2.1% |
| Interference (including signal jammers) | 5 | 1.1% |
| Junk Faxes | 1 | 0.2% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
186 complaints were recorded in this category, representing 25.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 79 | 42.5% |
| Availability | 55 | 29.6% |
| Equipment | 16 | 8.6% |
| Speed | 15 | 8.1% |
| Interference | 13 | 7.0% |
| Privacy | 8 | 4.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
59 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 49.2% |
| Billing | 20 | 33.9% |
| Interference | 3 | 5.1% |
| Equipment | 2 | 3.4% |
| Indecency | 2 | 3.4% |
| Loud Commercials | 2 | 3.4% |
| Privacy | 1 | 1.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.