FCC Consumer Complaints – 29 December 2023
Introduction
A total of 696 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 29 December 2023, this was lower than the 761 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 696
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (209)
- Most reported state/territory
- California (85)
Where the complaints came from
The 696 complaints recorded on 29 December 2023 originated from 496 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 28 of the 35 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 85 | 12.2% |
| Texas | 68 | 9.8% |
| Florida | 42 | 6.0% |
| Alabama | 35 | 5.0% |
| Illinois | 32 | 4.6% |
| Ohio | 26 | 3.7% |
| Pennsylvania | 26 | 3.7% |
| Michigan | 23 | 3.3% |
| Virginia | 23 | 3.3% |
| New Jersey | 22 | 3.2% |
| Other states and territories | 314 | 45.1% |
Location highlights
- A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
- California had the widest distribution of complaints, with reports originating from 62 different cities.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 432 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 432 | 62.1% |
| Internet | 171 | 24.6% |
| TV | 69 | 9.9% |
| Radio | 10 | 1.4% |
| Emergency | 6 | 0.9% |
| Accessibility | 5 | 0.7% |
| Request for Dispute Assistance | 3 | 0.4% |
Phone complaints
432 complaints were recorded in this category, representing 62.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 209 | 48.4% |
| Billing | 90 | 20.8% |
| Availability (including rural call completion) | 51 | 11.8% |
| Equipment | 33 | 7.6% |
| Number Portability (keeping your number if you change providers) | 16 | 3.7% |
| Privacy | 11 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.9% |
| Interference (including signal jammers) | 7 | 1.6% |
| Junk Faxes | 4 | 0.9% |
| Slamming (change of your carrier without permission) | 3 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
171 complaints were recorded in this category, representing 24.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 68 | 39.8% |
| Availability | 49 | 28.7% |
| Speed | 18 | 10.5% |
| Privacy | 14 | 8.2% |
| Equipment | 11 | 6.4% |
| Interference | 11 | 6.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
69 complaints were recorded in this category, representing 9.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 53.6% |
| Billing | 19 | 27.5% |
| Loud Commercials | 5 | 7.2% |
| Indecency | 3 | 4.3% |
| Interference | 3 | 4.3% |
| Equipment | 1 | 1.4% |
| Privacy | 1 | 1.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 209 complaints relating to unwanted calls were recorded on this date, representing 30% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 431-2961 | 6 | 2.9% |
| (555) 555-5555 | 3 | 1.4% |
| (855) 878-5114 | 2 | 1.0% |
| (202) 250-6933 | 1 | 0.5% |
| (202) 951-7495 | 1 | 0.5% |
| (209) 266-0833 | 1 | 0.5% |
| (210) 608-9600 | 1 | 0.5% |
| (210) 903-3306 | 1 | 0.5% |
| (210) 978-3122 | 1 | 0.5% |
| (216) 712-4145 | 1 | 0.5% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (833) 431-2961 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.