FCC Consumer Complaints – 30 December 2023
Introduction
The Federal Communications Commission recorded 395 consumer complaints on 30 December 2023 relating to telecommunications services, complaint volume fell from 696 complaints the previous day. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 395
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (107)
- Most reported state/territory
- California (43)
Where the complaints came from
A total of 395 complaints were recorded on 30 December 2023, with reports originating from 323 cities in 46 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 43 | 10.9% |
| Texas | 28 | 7.1% |
| Florida | 23 | 5.8% |
| Illinois | 21 | 5.3% |
| Pennsylvania | 20 | 5.1% |
| New York | 18 | 4.6% |
| Michigan | 14 | 3.5% |
| Arizona | 13 | 3.3% |
| Georgia | 12 | 3.0% |
| North Carolina | 12 | 3.0% |
| Other states and territories | 191 | 48.4% |
Location highlight
Complaints in California were reported across 31 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 223 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 223 | 56.5% |
| Internet | 121 | 30.6% |
| TV | 31 | 7.8% |
| Radio | 14 | 3.5% |
| Accessibility | 3 | 0.8% |
| Emergency | 2 | 0.5% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
223 complaints were recorded in this category, representing 56.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 107 | 48.0% |
| Billing | 39 | 17.5% |
| Availability (including rural call completion) | 20 | 9.0% |
| Number Portability (keeping your number if you change providers) | 18 | 8.1% |
| Equipment | 15 | 6.7% |
| Privacy | 11 | 4.9% |
| Interference (including signal jammers) | 6 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.2% |
| Junk Faxes | 2 | 0.9% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Number Portability (keeping your number if you change providers).
Internet complaints
121 complaints were recorded in this category, representing 30.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 41 | 33.9% |
| Availability | 40 | 33.1% |
| Interference | 12 | 9.9% |
| Equipment | 11 | 9.1% |
| Privacy | 9 | 7.4% |
| Speed | 8 | 6.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
31 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 11 | 35.5% |
| Availability | 10 | 32.3% |
| Indecency | 5 | 16.1% |
| Loud Commercials | 5 | 16.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 107 complaints relating to unwanted calls on this date, representing 27.1% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (540) 315-8592 | 5 | 4.7% |
| (217) 255-0162 | 1 | 0.9% |
| (248) 201-1020 | 1 | 0.9% |
| (262) 577-0742 | 1 | 0.9% |
| (312) 348-1586 | 1 | 0.9% |
| (312) 757-3144 | 1 | 0.9% |
| (316) 670-5300 | 1 | 0.9% |
| (323) 250-3345 | 1 | 0.9% |
| (336) 565-5192 | 1 | 0.9% |
| (401) 430-2059 | 1 | 0.9% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Text Message was reported slightly more often than other call types.
- (540) 315-8592 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.