FCC Consumer Complaints – 31 December 2023
Introduction
On Sunday, 31 December 2023, the Federal Communications Commission recorded 406 consumer complaints relating to telecommunications services, this represented an increase from the 395 complaints recorded the previous day. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. Availability recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 406
- States & territories reporting
- 46
- Most common issue
- Availability (96)
- Most reported state/territory
- California (47)
Where the complaints came from
A total of 406 complaints were recorded on 31 December 2023, with reports originating from 265 cities in 46 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 37 of the 45 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 47 | 11.6% |
| Alabama | 45 | 11.1% |
| Florida | 34 | 8.4% |
| Illinois | 30 | 7.4% |
| Texas | 24 | 5.9% |
| New York | 17 | 4.2% |
| New Jersey | 15 | 3.7% |
| Georgia | 13 | 3.2% |
| North Carolina | 13 | 3.2% |
| Washington | 12 | 3.0% |
| Other states and territories | 156 | 38.4% |
Location highlights
- Feefsdf accounted for the majority of complaints recorded in Alabama.
- Complaints in California were reported across 32 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 186 complaints. This was followed by Internet, which accounted for 125 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 186 | 45.8% |
| Internet | 125 | 30.8% |
| TV | 80 | 19.7% |
| Radio | 8 | 2.0% |
| Accessibility | 4 | 1.0% |
| Emergency | 2 | 0.5% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
186 complaints were recorded in this category, representing 45.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 80 | 43.0% |
| Availability (including rural call completion) | 28 | 15.1% |
| Billing | 26 | 14.0% |
| Equipment | 22 | 11.8% |
| Number Portability (keeping your number if you change providers) | 8 | 4.3% |
| Interference (including signal jammers) | 5 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 2.2% |
| Junk Faxes | 4 | 2.2% |
| Privacy | 4 | 2.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
125 complaints were recorded in this category, representing 30.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 43 | 34.4% |
| Billing | 34 | 27.2% |
| Speed | 18 | 14.4% |
| Interference | 14 | 11.2% |
| Privacy | 10 | 8.0% |
| Equipment | 6 | 4.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
80 complaints were recorded in this category, representing 19.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 51 | 63.7% |
| Billing | 13 | 16.3% |
| Loud Commercials | 8 | 10.0% |
| Indecency | 4 | 5.0% |
| Privacy | 2 | 2.5% |
| Equipment | 1 | 1.3% |
| Interference | 1 | 1.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.