FCC Consumer Complaints – 1 January 2024
Introduction
On Monday, 1 January 2024, 356 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 406 complaints recorded the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 356
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (90)
- Most reported state/territory
- California (44)
Where the complaints came from
A total of 356 complaints were recorded on 1 January 2024, with reports originating from 238 cities in 48 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 20 of the 30 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 44 | 12.4% |
| Alabama | 30 | 8.4% |
| New York | 29 | 8.1% |
| Washington | 29 | 8.1% |
| Texas | 20 | 5.6% |
| Florida | 17 | 4.8% |
| Illinois | 16 | 4.5% |
| Georgia | 15 | 4.2% |
| North Carolina | 11 | 3.1% |
| Pennsylvania | 11 | 3.1% |
| Other states and territories | 134 | 37.6% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 189 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 189 | 53.1% |
| Internet | 89 | 25.0% |
| TV | 69 | 19.4% |
| Radio | 5 | 1.4% |
| Emergency | 2 | 0.6% |
| Accessibility | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
189 complaints were recorded in this category, representing 53.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 90 | 47.6% |
| Billing | 34 | 18.0% |
| Equipment | 18 | 9.5% |
| Availability (including rural call completion) | 14 | 7.4% |
| Number Portability (keeping your number if you change providers) | 13 | 6.9% |
| Interference (including signal jammers) | 11 | 5.8% |
| Privacy | 4 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.6% |
| Slamming (change of your carrier without permission) | 2 | 1.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
89 complaints were recorded in this category, representing 25.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 30.3% |
| Billing | 26 | 29.2% |
| Interference | 11 | 12.4% |
| Speed | 10 | 11.2% |
| Privacy | 9 | 10.1% |
| Equipment | 6 | 6.7% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Interference.
TV complaints
69 complaints were recorded in this category, representing 19.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 32 | 46.4% |
| Indecency | 19 | 27.5% |
| Billing | 8 | 11.6% |
| Loud Commercials | 5 | 7.2% |
| Equipment | 3 | 4.3% |
| Interference | 2 | 2.9% |
Availability and Indecency were the main issues reported in this category, while other issues were less common.
Unwanted calls
90 complaints relating to unwanted calls were recorded on this date, accounting for 25.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (346) 556-0492 | 8 | 8.9% |
| (540) 315-8592 | 3 | 3.3% |
| (202) 717-9029 | 1 | 1.1% |
| (202) 717-9076 | 1 | 1.1% |
| (213) 497-0354 | 1 | 1.1% |
| (213) 727-8583 | 1 | 1.1% |
| (213) 732-2912 | 1 | 1.1% |
| (213) 755-8434 | 1 | 1.1% |
| (224) 287-8290 | 1 | 1.1% |
| (224) 287-8292 | 1 | 1.1% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Text Message accounted for the largest share of unwanted call complaints by call type.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (346) 556-0492 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.