FCC Consumer Complaints – 2 January 2024
Introduction
A total of 764 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 2 January 2024, complaint volume increased from 356 complaints the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 764
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (225)
- Most reported state/territory
- California (64)
Where the complaints came from
The 764 complaints recorded on 2 January 2024 were submitted from 555 cities across 49 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 21 of the 30 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 64 | 8.4% |
| Florida | 57 | 7.5% |
| Texas | 52 | 6.8% |
| Illinois | 41 | 5.4% |
| Washington | 39 | 5.1% |
| New York | 38 | 5.0% |
| Alabama | 30 | 3.9% |
| Georgia | 30 | 3.9% |
| Michigan | 28 | 3.7% |
| North Carolina | 26 | 3.4% |
| Other states and territories | 358 | 46.9% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 461 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 461 | 60.3% |
| Internet | 193 | 25.3% |
| TV | 85 | 11.1% |
| Radio | 12 | 1.6% |
| Accessibility | 7 | 0.9% |
| Emergency | 6 | 0.8% |
Phone complaints
461 complaints were recorded in this category, representing 60.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 225 | 48.8% |
| Billing | 91 | 19.7% |
| Availability (including rural call completion) | 48 | 10.4% |
| Equipment | 36 | 7.8% |
| Number Portability (keeping your number if you change providers) | 19 | 4.1% |
| Interference (including signal jammers) | 14 | 3.0% |
| Privacy | 10 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.7% |
| Junk Faxes | 6 | 1.3% |
| Slamming (change of your carrier without permission) | 4 | 0.9% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
193 complaints were recorded in this category, representing 25.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 87 | 45.1% |
| Availability | 64 | 33.2% |
| Speed | 15 | 7.8% |
| Equipment | 11 | 5.7% |
| Privacy | 9 | 4.7% |
| Interference | 7 | 3.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
85 complaints were recorded in this category, representing 11.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 40.0% |
| Billing | 23 | 27.1% |
| Indecency | 18 | 21.2% |
| Loud Commercials | 7 | 8.2% |
| Equipment | 2 | 2.4% |
| Interference | 1 | 1.2% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.