FCC Consumer Complaints – 4 January 2024
Introduction
On Thursday, 4 January 2024, 854 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 903 complaints recorded the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 394 complaints.
Key statistics
- Total complaints
- 854
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (394)
- Most reported state/territory
- California (105)
Where the complaints came from
Reports recorded on 4 January 2024 show 854 complaints originating from 554 cities across 49 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 20 of the 30 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 105 | 12.3% |
| Texas | 64 | 7.5% |
| Florida | 63 | 7.4% |
| Illinois | 63 | 7.4% |
| New York | 51 | 6.0% |
| Pennsylvania | 42 | 4.9% |
| Ohio | 31 | 3.6% |
| Alabama | 30 | 3.5% |
| Michigan | 29 | 3.4% |
| Washington | 29 | 3.4% |
| Other states and territories | 345 | 40.4% |
Location highlights
- Feefsdf accounted for the majority of complaints recorded in Alabama.
- Complaints in California were reported across 78 cities, the widest spread observed on this date.
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 611 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 611 | 71.5% |
| Internet | 161 | 18.9% |
| TV | 62 | 7.3% |
| Radio | 17 | 2.0% |
| Emergency | 3 | 0.4% |
Phone complaints
611 complaints were recorded in this category, representing 71.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 394 | 64.5% |
| Billing | 97 | 15.9% |
| Availability (including rural call completion) | 45 | 7.4% |
| Equipment | 30 | 4.9% |
| Number Portability (keeping your number if you change providers) | 14 | 2.3% |
| Interference (including signal jammers) | 11 | 1.8% |
| Junk Faxes | 8 | 1.3% |
| Privacy | 6 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.2% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
161 complaints were recorded in this category, representing 18.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 66 | 41.0% |
| Billing | 56 | 34.8% |
| Interference | 11 | 6.8% |
| Equipment | 10 | 6.2% |
| Privacy | 9 | 5.6% |
| Speed | 9 | 5.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
62 complaints were recorded in this category, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 33 | 53.2% |
| Billing | 13 | 21.0% |
| Equipment | 4 | 6.5% |
| Indecency | 4 | 6.5% |
| Interference | 4 | 6.5% |
| Loud Commercials | 4 | 6.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 394 complaints relating to unwanted calls on this date, representing 46.1% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 431-2961 | 12 | 3.0% |
| (855) 649-1272 | 7 | 1.8% |
| (256) 802-5153 | 2 | 0.5% |
| (833) 431-3530 | 2 | 0.5% |
| (202) 803-7507 | 1 | 0.3% |
| (202) 853-1321 | 1 | 0.3% |
| (202) 933-4144 | 1 | 0.3% |
| (206) 486-5200 | 1 | 0.3% |
| (206) 682-7600 | 1 | 0.3% |
| (208) 561-9207 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 431-2961 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.