FCC Consumer Complaints – 5 January 2024
Introduction
On Friday, 5 January 2024, 896 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 854 complaints recorded the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 896
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (366)
- Most reported state/territory
- California (117)
Where the complaints came from
The 896 complaints recorded on 5 January 2024 were submitted from 610 cities across 49 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 20 of the 31 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 117 | 13.1% |
| Florida | 67 | 7.5% |
| Texas | 63 | 7.0% |
| Illinois | 39 | 4.4% |
| New York | 39 | 4.4% |
| Pennsylvania | 34 | 3.8% |
| Georgia | 33 | 3.7% |
| North Carolina | 33 | 3.7% |
| Alabama | 31 | 3.5% |
| Michigan | 26 | 2.9% |
| Other states and territories | 413 | 46.1% |
Location highlight
Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 611 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 611 | 68.2% |
| Internet | 212 | 23.7% |
| TV | 60 | 6.7% |
| Radio | 8 | 0.9% |
| Accessibility | 4 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
611 complaints were recorded in this category, representing 68.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 366 | 59.9% |
| Billing | 94 | 15.4% |
| Availability (including rural call completion) | 43 | 7.0% |
| Equipment | 38 | 6.2% |
| Number Portability (keeping your number if you change providers) | 24 | 3.9% |
| Interference (including signal jammers) | 16 | 2.6% |
| Privacy | 12 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.6% |
| Junk Faxes | 6 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
212 complaints were recorded in this category, representing 23.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 85 | 40.1% |
| Availability | 69 | 32.5% |
| Interference | 19 | 9.0% |
| Equipment | 18 | 8.5% |
| Speed | 16 | 7.5% |
| Privacy | 5 | 2.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
60 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 33 | 55.0% |
| Billing | 14 | 23.3% |
| Loud Commercials | 5 | 8.3% |
| Indecency | 4 | 6.7% |
| Equipment | 2 | 3.3% |
| Interference | 1 | 1.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
366 complaints relating to unwanted calls were recorded on this date, accounting for 40.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 649-1272 | 9 | 2.5% |
| (833) 431-2961 | 6 | 1.6% |
| (339) 210-5491 | 4 | 1.1% |
| (844) 681-1015 | 2 | 0.5% |
| (877) 827-1210 | 2 | 0.5% |
| (202) 334-3122 | 1 | 0.3% |
| (202) 921-1746 | 1 | 0.3% |
| (203) 814-3542 | 1 | 0.3% |
| (206) 690-8413 | 1 | 0.3% |
| (208) 481-8504 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (855) 649-1272 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.