FCC Consumer Complaints – 6 January 2024
Introduction
A total of 447 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 6 January 2024, this was lower than the 896 complaints recorded the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 447
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (161)
- Most reported state/territory
- California (63)
Where the complaints came from
Reports recorded on 6 January 2024 show 447 complaints originating from 329 cities across 48 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 63 | 14.1% |
| Florida | 35 | 7.8% |
| Texas | 32 | 7.2% |
| Alabama | 25 | 5.6% |
| New York | 22 | 4.9% |
| Illinois | 20 | 4.5% |
| Washington | 20 | 4.5% |
| Michigan | 17 | 3.8% |
| Arizona | 15 | 3.4% |
| Pennsylvania | 13 | 2.9% |
| Other states and territories | 184 | 41.2% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 280 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 280 | 62.6% |
| Internet | 113 | 25.3% |
| TV | 41 | 9.2% |
| Accessibility | 6 | 1.3% |
| Radio | 5 | 1.1% |
| Emergency | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
280 complaints were recorded in this category, representing 62.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 161 | 57.5% |
| Billing | 35 | 12.5% |
| Availability (including rural call completion) | 29 | 10.4% |
| Equipment | 19 | 6.8% |
| Number Portability (keeping your number if you change providers) | 12 | 4.3% |
| Privacy | 10 | 3.6% |
| Interference (including signal jammers) | 7 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.8% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
113 complaints were recorded in this category, representing 25.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 40 | 35.4% |
| Billing | 39 | 34.5% |
| Speed | 14 | 12.4% |
| Equipment | 9 | 8.0% |
| Privacy | 7 | 6.2% |
| Interference | 4 | 3.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
41 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 70.7% |
| Billing | 7 | 17.1% |
| Equipment | 3 | 7.3% |
| Loud Commercials | 2 | 4.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
161 complaints relating to unwanted calls were recorded on this date, accounting for 36% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 431-2961 | 6 | 3.7% |
| (555) 555-5555 | 2 | 1.2% |
| (206) 657-4758 | 1 | 0.6% |
| (209) 315-2625 | 1 | 0.6% |
| (213) 293-8147 | 1 | 0.6% |
| (213) 526-8302 | 1 | 0.6% |
| (213) 589-6940 | 1 | 0.6% |
| (216) 290-0838 | 1 | 0.6% |
| (216) 493-4249 | 1 | 0.6% |
| (234) 401-8987 | 1 | 0.6% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 431-2961 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.