FCC Consumer Complaints – 8 January 2024
Introduction
On 8 January 2024, the Federal Communications Commission recorded 830 consumer complaints relating to telecommunications services, this represented an increase from the 422 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 830
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (310)
- Most reported state/territory
- California (81)
Where the complaints came from
On 8 January 2024, the 830 complaints recorded by the Federal Communications Commission were reported from 544 cities across 51 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 81 | 9.8% |
| Illinois | 72 | 8.7% |
| Florida | 64 | 7.7% |
| Texas | 58 | 7.0% |
| New York | 40 | 4.8% |
| North Carolina | 34 | 4.1% |
| Pennsylvania | 33 | 4.0% |
| Georgia | 32 | 3.9% |
| Maryland | 31 | 3.7% |
| Alabama | 27 | 3.3% |
| Other states and territories | 358 | 43.1% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 546 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 546 | 65.8% |
| Internet | 189 | 22.8% |
| TV | 84 | 10.1% |
| Radio | 9 | 1.1% |
| Accessibility | 2 | 0.2% |
Phone complaints
546 complaints were recorded in this category, representing 65.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 310 | 56.8% |
| Billing | 87 | 15.9% |
| Availability (including rural call completion) | 49 | 9.0% |
| Equipment | 44 | 8.1% |
| Privacy | 17 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 14 | 2.6% |
| Number Portability (keeping your number if you change providers) | 12 | 2.2% |
| Interference (including signal jammers) | 8 | 1.5% |
| Junk Faxes | 3 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
189 complaints were recorded in this category, representing 22.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 73 | 38.6% |
| Availability | 65 | 34.4% |
| Equipment | 18 | 9.5% |
| Interference | 14 | 7.4% |
| Privacy | 11 | 5.8% |
| Speed | 8 | 4.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
84 complaints were recorded in this category, representing 10.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 40 | 47.6% |
| Billing | 23 | 27.4% |
| Loud Commercials | 6 | 7.1% |
| Equipment | 5 | 6.0% |
| Indecency | 5 | 6.0% |
| Interference | 2 | 2.4% |
| Privacy | 1 | 1.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 310 complaints relating to unwanted calls were recorded on this date, representing 37.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 649-1272 | 9 | 2.9% |
| (614) 379-6680 | 3 | 1.0% |
| (833) 431-2961 | 3 | 1.0% |
| (951) 537-5926 | 2 | 0.6% |
| (202) 796-3693 | 1 | 0.3% |
| (202) 803-7510 | 1 | 0.3% |
| (212) 516-9519 | 1 | 0.3% |
| (212) 516-9549 | 1 | 0.3% |
| (217) 916-2668 | 1 | 0.3% |
| (219) 699-4627 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (855) 649-1272 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.