FCC Consumer Complaints – 9 January 2024
Introduction
On 9 January 2024, the Federal Communications Commission recorded 976 consumer complaints relating to telecommunications services, complaint volume increased from 830 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 441 complaints.
Key statistics
- Total complaints
- 976
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (441)
- Most reported state/territory
- California (104)
Where the complaints came from
A total of 976 complaints were recorded on 9 January 2024, with reports originating from 618 cities in 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 104 | 10.7% |
| Illinois | 93 | 9.5% |
| Texas | 77 | 7.9% |
| Florida | 70 | 7.2% |
| New York | 43 | 4.4% |
| Georgia | 38 | 3.9% |
| North Carolina | 32 | 3.3% |
| Pennsylvania | 31 | 3.2% |
| Alabama | 29 | 3.0% |
| Washington | 29 | 3.0% |
| Other states and territories | 430 | 44.1% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 655 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 655 | 67.1% |
| Internet | 231 | 23.7% |
| TV | 76 | 7.8% |
| Radio | 7 | 0.7% |
| Accessibility | 3 | 0.3% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
655 complaints were recorded in this category, representing 67.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 441 | 67.3% |
| Billing | 73 | 11.1% |
| Availability (including rural call completion) | 38 | 5.8% |
| Equipment | 37 | 5.6% |
| Number Portability (keeping your number if you change providers) | 22 | 3.4% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.7% |
| Interference (including signal jammers) | 10 | 1.5% |
| Junk Faxes | 10 | 1.5% |
| Privacy | 8 | 1.2% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
| Rural Call Completion | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
231 complaints were recorded in this category, representing 23.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 89 | 38.5% |
| Availability | 65 | 28.1% |
| Equipment | 33 | 14.3% |
| Interference | 19 | 8.2% |
| Speed | 19 | 8.2% |
| Privacy | 6 | 2.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
76 complaints were recorded in this category, representing 7.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 41 | 53.9% |
| Billing | 20 | 26.3% |
| Indecency | 10 | 13.2% |
| Interference | 2 | 2.6% |
| Loud Commercials | 2 | 2.6% |
| Privacy | 1 | 1.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 441 complaints relating to unwanted calls were recorded on this date, representing 45.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 649-1272 | 13 | 2.9% |
| (833) 431-2961 | 11 | 2.5% |
| (240) 937-0628 | 2 | 0.5% |
| (339) 210-5491 | 2 | 0.5% |
| (555) 555-5555 | 2 | 0.5% |
| (724) 772-4555 | 2 | 0.5% |
| (833) 421-2961 | 2 | 0.5% |
| (855) 266-6182 | 2 | 0.5% |
| (877) 613-7414 | 2 | 0.5% |
| (201) 350-2428 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (855) 649-1272 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.