FCC Consumer Complaints – 13 January 2024
Introduction
On Saturday, 13 January 2024, the Federal Communications Commission recorded 568 consumer complaints relating to telecommunications services, this represented a decline from the 936 complaints recorded the previous day. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 226 complaints.
Key statistics
- Total complaints
- 568
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (226)
- Most reported state/territory
- California (59)
Where the complaints came from
A total of 568 complaints were recorded on 13 January 2024, with reports originating from 390 cities in 46 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, a significant concentration was observed in Washington, where Seattle accounted for 26 of the 43 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 59 | 10.4% |
| Florida | 43 | 7.6% |
| Washington | 43 | 7.6% |
| New York | 42 | 7.4% |
| Texas | 42 | 7.4% |
| Illinois | 32 | 5.6% |
| Alabama | 24 | 4.2% |
| Virginia | 23 | 4.0% |
| Pennsylvania | 22 | 3.9% |
| Arizona | 17 | 3.0% |
| Other states and territories | 221 | 38.9% |
Location highlight
Complaints in Washington were heavily concentrated in Seattle, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone was the most reported category, with 369 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 369 | 65.0% |
| Internet | 128 | 22.5% |
| TV | 57 | 10.0% |
| Radio | 10 | 1.8% |
| Emergency | 4 | 0.7% |
Phone complaints
369 complaints were recorded in this category, representing 65.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 226 | 61.2% |
| Availability (including rural call completion) | 42 | 11.4% |
| Billing | 41 | 11.1% |
| Equipment | 21 | 5.7% |
| Number Portability (keeping your number if you change providers) | 12 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 10 | 2.7% |
| Interference (including signal jammers) | 10 | 2.7% |
| Slamming (change of your carrier without permission) | 3 | 0.8% |
| Junk Faxes | 2 | 0.5% |
| Privacy | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
128 complaints were recorded in this category, representing 22.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 57 | 44.5% |
| Availability | 40 | 31.3% |
| Equipment | 11 | 8.6% |
| Interference | 8 | 6.3% |
| Privacy | 8 | 6.3% |
| Speed | 4 | 3.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
57 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 32 | 56.1% |
| Billing | 9 | 15.8% |
| Loud Commercials | 6 | 10.5% |
| Equipment | 4 | 7.0% |
| Indecency | 4 | 7.0% |
| Interference | 2 | 3.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.