FCC Consumer Complaints – 14 January 2024
Introduction
On Sunday, 14 January 2024, the Federal Communications Commission recorded 382 consumer complaints relating to telecommunications services, this represented a decline from the 568 complaints recorded the day before. Submissions were made from 46 states and territories, with California accounting for the highest number of complaints at 64. Availability recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 382
- States & territories reporting
- 46
- Most common issue
- Availability (79)
- Most reported state/territory
- California (64)
Where the complaints came from
The 382 complaints recorded on 14 January 2024 were submitted from 269 cities across 46 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 64 | 16.8% |
| Illinois | 25 | 6.5% |
| Texas | 25 | 6.5% |
| Alabama | 22 | 5.8% |
| Florida | 21 | 5.5% |
| New York | 18 | 4.7% |
| Michigan | 15 | 3.9% |
| Arizona | 12 | 3.1% |
| Mississippi | 11 | 2.9% |
| Ohio | 11 | 2.9% |
| Other states and territories | 158 | 41.4% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 193 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 193 | 50.5% |
| Internet | 124 | 32.5% |
| TV | 54 | 14.1% |
| Radio | 7 | 1.8% |
| Accessibility | 2 | 0.5% |
| Broadband Story | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
193 complaints were recorded in this category, representing 50.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 72 | 37.3% |
| Availability (including rural call completion) | 50 | 25.9% |
| Billing | 30 | 15.5% |
| Equipment | 13 | 6.7% |
| Privacy | 9 | 4.7% |
| Number Portability (keeping your number if you change providers) | 8 | 4.1% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.6% |
| Interference (including signal jammers) | 4 | 2.1% |
| Slamming (change of your carrier without permission) | 2 | 1.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
124 complaints were recorded in this category, representing 32.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 46 | 37.1% |
| Billing | 31 | 25.0% |
| Speed | 20 | 16.1% |
| Interference | 10 | 8.1% |
| Equipment | 9 | 7.3% |
| Privacy | 8 | 6.5% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
54 complaints were recorded in this category, representing 14.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 31 | 57.4% |
| Loud Commercials | 8 | 14.8% |
| Billing | 7 | 13.0% |
| Indecency | 4 | 7.4% |
| Equipment | 2 | 3.7% |
| Interference | 2 | 3.7% |
Availability and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.