FCC Consumer Complaints – 15 January 2024
Introduction
On Monday, 15 January 2024, 637 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 382 complaints recorded the day before. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 292 complaints.
Key statistics
- Total complaints
- 637
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (292)
- Most reported state/territory
- California (75)
Where the complaints came from
Across 432 cities in 50 states and territories, a total of 637 complaints were recorded on 15 January 2024. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 75 | 11.8% |
| Florida | 55 | 8.6% |
| Texas | 51 | 8.0% |
| Illinois | 38 | 6.0% |
| Alabama | 35 | 5.5% |
| New York | 33 | 5.2% |
| Pennsylvania | 27 | 4.2% |
| Michigan | 20 | 3.1% |
| New Jersey | 20 | 3.1% |
| North Carolina | 19 | 3.0% |
| Other states and territories | 264 | 41.4% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone was the most reported category, with 436 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 436 | 68.4% |
| Internet | 128 | 20.1% |
| TV | 64 | 10.0% |
| Radio | 7 | 1.1% |
| Accessibility | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
436 complaints were recorded in this category, representing 68.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 292 | 67.0% |
| Billing | 44 | 10.1% |
| Availability (including rural call completion) | 26 | 6.0% |
| Equipment | 24 | 5.5% |
| Interference (including signal jammers) | 17 | 3.9% |
| Number Portability (keeping your number if you change providers) | 13 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.6% |
| Junk Faxes | 6 | 1.4% |
| Privacy | 6 | 1.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
128 complaints were recorded in this category, representing 20.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 36.7% |
| Availability | 46 | 35.9% |
| Speed | 18 | 14.1% |
| Privacy | 9 | 7.0% |
| Equipment | 4 | 3.1% |
| Interference | 4 | 3.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
64 complaints were recorded in this category, representing 10.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 57.8% |
| Billing | 15 | 23.4% |
| Loud Commercials | 7 | 10.9% |
| Equipment | 2 | 3.1% |
| Indecency | 1 | 1.6% |
| Interference | 1 | 1.6% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 292 complaints relating to unwanted calls on this date, representing 45.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (239) 372-3124 | 5 | 1.7% |
| (217) 397-8784 | 2 | 0.7% |
| (239) 899-4265 | 2 | 0.7% |
| (323) 991-5225 | 2 | 0.7% |
| (813) 322-5123 | 2 | 0.7% |
| (213) 205-6039 | 1 | 0.3% |
| (213) 732-1001 | 1 | 0.3% |
| (214) 574-3018 | 1 | 0.3% |
| (217) 244-7694 | 1 | 0.3% |
| (217) 304-8258 | 1 | 0.3% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (239) 372-3124 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.