FCC Consumer Complaints – 17 January 2024
Introduction
The Federal Communications Commission recorded 1018 consumer complaints on 17 January 2024 relating to telecommunications services, complaint volume increased from 954 complaints the previous day. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 431 complaints recorded.
Key statistics
- Total complaints
- 1018
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (431)
- Most reported state/territory
- California (124)
Where the complaints came from
A total of 1018 complaints were recorded on 17 January 2024, with reports originating from 692 cities in 53 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 21 of the 32 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 124 | 12.2% |
| Texas | 74 | 7.3% |
| Florida | 68 | 6.7% |
| New Jersey | 57 | 5.6% |
| New York | 56 | 5.5% |
| Illinois | 53 | 5.2% |
| Arizona | 35 | 3.4% |
| Washington | 35 | 3.4% |
| Pennsylvania | 33 | 3.2% |
| Alabama | 32 | 3.1% |
| Other states and territories | 451 | 44.3% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 683 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 683 | 67.1% |
| Internet | 213 | 20.9% |
| TV | 100 | 9.8% |
| Radio | 16 | 1.6% |
| Accessibility | 4 | 0.4% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
683 complaints were recorded in this category, representing 67.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 431 | 63.1% |
| Billing | 101 | 14.8% |
| Availability (including rural call completion) | 61 | 8.9% |
| Equipment | 31 | 4.5% |
| Number Portability (keeping your number if you change providers) | 15 | 2.2% |
| Interference (including signal jammers) | 14 | 2.0% |
| Junk Faxes | 11 | 1.6% |
| Privacy | 8 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
213 complaints were recorded in this category, representing 20.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 83 | 39.0% |
| Billing | 66 | 31.0% |
| Interference | 19 | 8.9% |
| Speed | 19 | 8.9% |
| Privacy | 16 | 7.5% |
| Equipment | 10 | 4.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
100 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 55 | 55.0% |
| Billing | 17 | 17.0% |
| Interference | 11 | 11.0% |
| Indecency | 9 | 9.0% |
| Loud Commercials | 5 | 5.0% |
| Equipment | 3 | 3.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 431 complaints relating to unwanted calls were recorded on this date, representing 42.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 649-1272 | 7 | 1.6% |
| (301) 701-6374 | 2 | 0.5% |
| (833) 431-2961 | 2 | 0.5% |
| (877) 255-5923 | 2 | 0.5% |
| (201) 586-4377 | 1 | 0.2% |
| (202) 205-2301 | 1 | 0.2% |
| (202) 717-9084 | 1 | 0.2% |
| (202) 717-9085 | 1 | 0.2% |
| (202) 717-9087 | 1 | 0.2% |
| (205) 206-0749 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Prerecorded Voice was reported slightly more often than other call types.
- (855) 649-1272 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.