FCC Consumer Complaints – 18 January 2024
Introduction
A total of 1011 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 18 January 2024, complaint volume fell from 1018 complaints the day before. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 457 complaints recorded.
Key statistics
- Total complaints
- 1011
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (457)
- Most reported state/territory
- California (98)
Where the complaints came from
The 1011 complaints recorded on 18 January 2024 were submitted from 656 cities across 53 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 20 of the 33 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 98 | 9.7% |
| Florida | 65 | 6.4% |
| Texas | 59 | 5.8% |
| Illinois | 53 | 5.2% |
| Indiana | 48 | 4.7% |
| New York | 47 | 4.6% |
| Pennsylvania | 43 | 4.3% |
| Georgia | 41 | 4.1% |
| Arizona | 40 | 4.0% |
| Maryland | 40 | 4.0% |
| Other states and territories | 477 | 47.2% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 726 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 726 | 71.8% |
| Internet | 203 | 20.1% |
| TV | 64 | 6.3% |
| Accessibility | 8 | 0.8% |
| Radio | 5 | 0.5% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
726 complaints were recorded in this category, representing 71.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 457 | 62.9% |
| Availability (including rural call completion) | 97 | 13.4% |
| Billing | 75 | 10.3% |
| Equipment | 33 | 4.5% |
| Number Portability (keeping your number if you change providers) | 19 | 2.6% |
| Junk Faxes | 13 | 1.8% |
| Interference (including signal jammers) | 12 | 1.7% |
| Privacy | 11 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
203 complaints were recorded in this category, representing 20.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 76 | 37.4% |
| Availability | 74 | 36.5% |
| Speed | 23 | 11.3% |
| Interference | 14 | 6.9% |
| Privacy | 10 | 4.9% |
| Equipment | 6 | 3.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
64 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 30 | 46.9% |
| Billing | 19 | 29.7% |
| Loud Commercials | 7 | 10.9% |
| Indecency | 5 | 7.8% |
| Privacy | 2 | 3.1% |
| Equipment | 1 | 1.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 457 complaints relating to unwanted calls on this date, representing 45.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 649-1272 | 9 | 2.0% |
| (716) 229-8403 | 2 | 0.4% |
| (762) 323-0305 | 2 | 0.4% |
| (833) 431-2961 | 2 | 0.4% |
| (904) 787-7742 | 2 | 0.4% |
| (910) 575-7331 | 2 | 0.4% |
| (951) 370-8161 | 2 | 0.4% |
| (202) 770-0383 | 1 | 0.2% |
| (202) 796-3507 | 1 | 0.2% |
| (203) 646-5749 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (855) 649-1272 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.