FCC Consumer Complaints – 19 January 2024
Introduction
On 19 January 2024, 953 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1011 complaints recorded the day before. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 438 complaints.
Key statistics
- Total complaints
- 953
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (438)
- Most reported state/territory
- California (115)
Where the complaints came from
The 953 complaints recorded on 19 January 2024 were submitted from 633 cities across 52 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, a significant concentration was observed in Kentucky, where Louisville accounted for 22 of the 31 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 12.1% |
| Texas | 71 | 7.5% |
| New York | 53 | 5.6% |
| Florida | 51 | 5.4% |
| Illinois | 38 | 4.0% |
| Pennsylvania | 38 | 4.0% |
| Washington | 37 | 3.9% |
| Michigan | 33 | 3.5% |
| Alabama | 32 | 3.4% |
| Kentucky | 31 | 3.3% |
| Other states and territories | 454 | 47.6% |
Location highlight
Complaints in Kentucky were heavily concentrated in Louisville, which accounted for the majority of reports within the state.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 657 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 657 | 68.9% |
| Internet | 193 | 20.3% |
| TV | 87 | 9.1% |
| Radio | 8 | 0.8% |
| Request for Dispute Assistance | 4 | 0.4% |
| Accessibility | 3 | 0.3% |
| Emergency | 1 | 0.1% |
Phone complaints
657 complaints were recorded in this category, representing 68.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 438 | 66.7% |
| Billing | 99 | 15.1% |
| Availability (including rural call completion) | 40 | 6.1% |
| Equipment | 33 | 5.0% |
| Number Portability (keeping your number if you change providers) | 14 | 2.1% |
| Privacy | 11 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.4% |
| Interference (including signal jammers) | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
| Junk Faxes | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
193 complaints were recorded in this category, representing 20.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 93 | 48.2% |
| Availability | 57 | 29.5% |
| Speed | 15 | 7.8% |
| Privacy | 11 | 5.7% |
| Interference | 9 | 4.7% |
| Equipment | 8 | 4.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
87 complaints were recorded in this category, representing 9.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 47 | 54.0% |
| Billing | 24 | 27.6% |
| Loud Commercials | 5 | 5.7% |
| Equipment | 3 | 3.4% |
| Indecency | 3 | 3.4% |
| Interference | 3 | 3.4% |
| Privacy | 2 | 2.3% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 438 complaints relating to unwanted calls on this date, representing 46% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 649-1272 | 10 | 2.3% |
| (443) 637-9571 | 2 | 0.5% |
| (571) 272-4000 | 2 | 0.5% |
| (201) 834-9371 | 1 | 0.2% |
| (203) 679-2317 | 1 | 0.2% |
| (206) 451-2489 | 1 | 0.2% |
| (209) 268-1123 | 1 | 0.2% |
| (210) 435-9504 | 1 | 0.2% |
| (212) 516-9524 | 1 | 0.2% |
| (216) 402-1598 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (855) 649-1272 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.