FCC Consumer Complaints – 20 January 2024
Introduction
On Saturday, 20 January 2024, 466 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 953 complaints recorded the day before. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 466
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (141)
- Most reported state/territory
- California (52)
Where the complaints came from
Across 355 cities in 47 states and territories, a total of 466 complaints were recorded on 20 January 2024. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 52 | 11.2% |
| Texas | 42 | 9.0% |
| Florida | 37 | 7.9% |
| Alabama | 24 | 5.2% |
| New Jersey | 21 | 4.5% |
| Illinois | 20 | 4.3% |
| Pennsylvania | 19 | 4.1% |
| Georgia | 17 | 3.6% |
| Michigan | 16 | 3.4% |
| North Carolina | 16 | 3.4% |
| Other states and territories | 202 | 43.3% |
Location highlight
Complaints in California were reported across 44 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 266 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 266 | 57.1% |
| Internet | 123 | 26.4% |
| TV | 54 | 11.6% |
| Radio | 14 | 3.0% |
| Accessibility | 5 | 1.1% |
| Emergency | 3 | 0.6% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
266 complaints were recorded in this category, representing 57.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 141 | 53.0% |
| Billing | 41 | 15.4% |
| Equipment | 31 | 11.7% |
| Availability (including rural call completion) | 20 | 7.5% |
| Number Portability (keeping your number if you change providers) | 12 | 4.5% |
| Cramming (unauthorized charges on your phone bill) | 10 | 3.8% |
| Privacy | 6 | 2.3% |
| Interference (including signal jammers) | 2 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.8% |
| Junk Faxes | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
123 complaints were recorded in this category, representing 26.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 49 | 39.8% |
| Availability | 46 | 37.4% |
| Speed | 10 | 8.1% |
| Interference | 8 | 6.5% |
| Privacy | 7 | 5.7% |
| Equipment | 3 | 2.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
54 complaints were recorded in this category, representing 11.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 50.0% |
| Billing | 13 | 24.1% |
| Loud Commercials | 6 | 11.1% |
| Indecency | 3 | 5.6% |
| Equipment | 2 | 3.7% |
| Privacy | 2 | 3.7% |
| Interference | 1 | 1.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.