FCC Consumer Complaints – 21 January 2024
Introduction
On 21 January 2024, the Federal Communications Commission recorded 413 consumer complaints relating to telecommunications services, complaint volume fell from 466 complaints the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 413
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (105)
- Most reported state/territory
- California (46)
Where the complaints came from
Reports recorded on 21 January 2024 show 413 complaints originating from 303 cities across 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 46 | 11.1% |
| Texas | 45 | 10.9% |
| Alabama | 27 | 6.5% |
| Florida | 27 | 6.5% |
| New York | 24 | 5.8% |
| Ohio | 15 | 3.6% |
| Oregon | 15 | 3.6% |
| Georgia | 14 | 3.4% |
| Illinois | 13 | 3.1% |
| Pennsylvania | 13 | 3.1% |
| Other states and territories | 174 | 42.1% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 213 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 213 | 51.6% |
| Internet | 132 | 32.0% |
| TV | 50 | 12.1% |
| Radio | 9 | 2.2% |
| Accessibility | 5 | 1.2% |
| Emergency | 3 | 0.7% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
213 complaints were recorded in this category, representing 51.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 105 | 49.3% |
| Billing | 29 | 13.6% |
| Equipment | 28 | 13.1% |
| Availability (including rural call completion) | 20 | 9.4% |
| Number Portability (keeping your number if you change providers) | 13 | 6.1% |
| Interference (including signal jammers) | 6 | 2.8% |
| Privacy | 5 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.4% |
| Slamming (change of your carrier without permission) | 3 | 1.4% |
| Rural Call Completion | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
132 complaints were recorded in this category, representing 32.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 51 | 38.6% |
| Billing | 37 | 28.0% |
| Speed | 16 | 12.1% |
| Interference | 11 | 8.3% |
| Privacy | 10 | 7.6% |
| Equipment | 7 | 5.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
50 complaints were recorded in this category, representing 12.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 35 | 70.0% |
| Billing | 9 | 18.0% |
| Loud Commercials | 4 | 8.0% |
| Indecency | 1 | 2.0% |
| Interference | 1 | 2.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.