FCC Consumer Complaints – 22 January 2024
Introduction
On 22 January 2024, the Federal Communications Commission recorded 904 consumer complaints relating to telecommunications services, complaint volume increased from 413 complaints the day before. Reports were received from 51 states and territories, with Texas recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 904
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (343)
- Most reported state/territory
- Texas (90)
Where the complaints came from
Across 630 cities in 51 states and territories, a total of 904 complaints were recorded on 22 January 2024. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 90 | 10.0% |
| California | 89 | 9.8% |
| Florida | 67 | 7.4% |
| New York | 53 | 5.9% |
| Georgia | 37 | 4.1% |
| Illinois | 35 | 3.9% |
| Virginia | 31 | 3.4% |
| New Jersey | 27 | 3.0% |
| Pennsylvania | 26 | 2.9% |
| Colorado | 25 | 2.8% |
| Other states and territories | 423 | 46.8% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 621 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 621 | 68.7% |
| Internet | 203 | 22.5% |
| TV | 52 | 5.8% |
| Radio | 20 | 2.2% |
| Accessibility | 6 | 0.7% |
| Emergency | 2 | 0.2% |
Phone complaints
621 complaints were recorded in this category, representing 68.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 343 | 55.2% |
| Billing | 118 | 19.0% |
| Availability (including rural call completion) | 57 | 9.2% |
| Equipment | 37 | 6.0% |
| Number Portability (keeping your number if you change providers) | 21 | 3.4% |
| Cramming (unauthorized charges on your phone bill) | 13 | 2.1% |
| Privacy | 11 | 1.8% |
| Junk Faxes | 7 | 1.1% |
| Rural Call Completion | 7 | 1.1% |
| Interference (including signal jammers) | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
203 complaints were recorded in this category, representing 22.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 91 | 44.8% |
| Availability | 59 | 29.1% |
| Speed | 20 | 9.9% |
| Interference | 14 | 6.9% |
| Equipment | 11 | 5.4% |
| Privacy | 8 | 3.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
52 complaints were recorded in this category, representing 5.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 44.2% |
| Availability | 15 | 28.8% |
| Equipment | 5 | 9.6% |
| Indecency | 3 | 5.8% |
| Loud Commercials | 3 | 5.8% |
| Interference | 2 | 3.8% |
| Privacy | 1 | 1.9% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.