FCC Consumer Complaints – 23 January 2024
Introduction
On 23 January 2024, the Federal Communications Commission recorded 1058 consumer complaints relating to telecommunications services, this represented an increase from the 904 complaints recorded the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 464 complaints.
Key statistics
- Total complaints
- 1058
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (464)
- Most reported state/territory
- California (112)
Where the complaints came from
On 23 January 2024, the 1058 complaints recorded by the Federal Communications Commission were reported from 685 cities across 52 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 112 | 10.6% |
| Texas | 105 | 9.9% |
| Florida | 72 | 6.8% |
| New York | 62 | 5.9% |
| Illinois | 61 | 5.8% |
| Maryland | 37 | 3.5% |
| Georgia | 36 | 3.4% |
| Michigan | 33 | 3.1% |
| Pennsylvania | 30 | 2.8% |
| Arizona | 29 | 2.7% |
| Other states and territories | 479 | 45.3% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 734 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 734 | 69.4% |
| Internet | 242 | 22.9% |
| TV | 54 | 5.1% |
| Radio | 19 | 1.8% |
| Accessibility | 5 | 0.5% |
| Emergency | 4 | 0.4% |
Phone complaints
734 complaints were recorded in this category, representing 69.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 464 | 63.2% |
| Billing | 89 | 12.1% |
| Availability (including rural call completion) | 52 | 7.1% |
| Equipment | 49 | 6.7% |
| Number Portability (keeping your number if you change providers) | 29 | 4.0% |
| Privacy | 16 | 2.2% |
| Junk Faxes | 15 | 2.0% |
| Interference (including signal jammers) | 12 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
242 complaints were recorded in this category, representing 22.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 90 | 37.2% |
| Availability | 80 | 33.1% |
| Speed | 22 | 9.1% |
| Interference | 20 | 8.3% |
| Equipment | 17 | 7.0% |
| Privacy | 13 | 5.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
54 complaints were recorded in this category, representing 5.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 37.0% |
| Availability | 16 | 29.6% |
| Loud Commercials | 8 | 14.8% |
| Indecency | 4 | 7.4% |
| Privacy | 3 | 5.6% |
| Equipment | 2 | 3.7% |
| Interference | 1 | 1.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 464 complaints relating to unwanted calls were recorded on this date, representing 43.9% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 649-1272 | 5 | 1.1% |
| (833) 431-2961 | 4 | 0.9% |
| (279) 222-5289 | 2 | 0.4% |
| (410) 862-8673 | 2 | 0.4% |
| (555) 555-5555 | 2 | 0.4% |
| (202) 936-4130 | 1 | 0.2% |
| (209) 224-2990 | 1 | 0.2% |
| (210) 520-1454 | 1 | 0.2% |
| (219) 695-9625 | 1 | 0.2% |
| (228) 366-8536 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (855) 649-1272 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.