FCC Consumer Complaints – 25 January 2024
Introduction
The Federal Communications Commission recorded 981 consumer complaints on Thursday, 25 January 2024 relating to telecommunications services, this represented a decline from the 1016 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 461 complaints.
Key statistics
- Total complaints
- 981
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (461)
- Most reported state/territory
- California (94)
Where the complaints came from
The 981 complaints recorded on 25 January 2024 were submitted from 692 cities across 52 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 94 | 9.6% |
| Texas | 82 | 8.4% |
| Florida | 66 | 6.7% |
| Illinois | 62 | 6.3% |
| New York | 62 | 6.3% |
| Georgia | 40 | 4.1% |
| Pennsylvania | 34 | 3.5% |
| Virginia | 34 | 3.5% |
| New Jersey | 32 | 3.3% |
| South Carolina | 30 | 3.1% |
| Other states and territories | 444 | 45.3% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 690 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 690 | 70.3% |
| Internet | 229 | 23.3% |
| TV | 38 | 3.9% |
| Radio | 14 | 1.4% |
| Request for Dispute Assistance | 4 | 0.4% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
Phone complaints
690 complaints were recorded in this category, representing 70.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 461 | 66.8% |
| Billing | 88 | 12.8% |
| Availability (including rural call completion) | 55 | 8.0% |
| Equipment | 33 | 4.8% |
| Number Portability (keeping your number if you change providers) | 17 | 2.5% |
| Privacy | 11 | 1.6% |
| Junk Faxes | 7 | 1.0% |
| Slamming (change of your carrier without permission) | 7 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.9% |
| Interference (including signal jammers) | 5 | 0.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
229 complaints were recorded in this category, representing 23.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 87 | 38.0% |
| Availability | 86 | 37.6% |
| Speed | 19 | 8.3% |
| Privacy | 13 | 5.7% |
| Equipment | 12 | 5.2% |
| Interference | 12 | 5.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
38 complaints were recorded in this category, representing 3.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 44.7% |
| Availability | 8 | 21.1% |
| Equipment | 4 | 10.5% |
| Indecency | 3 | 7.9% |
| Loud Commercials | 3 | 7.9% |
| Interference | 2 | 5.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 461 complaints relating to unwanted calls were recorded on this date, representing 47% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (855) 649-1272 | 16 | 3.5% |
| (833) 431-2961 | 6 | 1.3% |
| (804) 251-8390 | 2 | 0.4% |
| (844) 840-5545 | 2 | 0.4% |
| (202) 224-3344 | 1 | 0.2% |
| (202) 350-4808 | 1 | 0.2% |
| (202) 437-5429 | 1 | 0.2% |
| (202) 908-6913 | 1 | 0.2% |
| (203) 730-8620 | 1 | 0.2% |
| (206) 242-7017 | 1 | 0.2% |
Key patterns
- None accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (855) 649-1272 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.